더 레일웨이 호텔

Staff and location fantastic. Very welcoming and the hotel decor is exciting.

Breakfast included turned out to be Bread/Cereals no cooked breakfast unless you paid £10. Excellent location, parking in street. Tiny room with hardly any space but It was fairly quiet. Disappointing really. Stains on the carpet and you could not adjust the shower. Curtains were thin and not black out curtains.

Clean room with 2 twin beds.and cute decor. Just was very attentive. Attached pub (Railway Tavern) had a friendly atmosphere, and best English breakfast on our tip so far!

The room itself was clean and comfortable. No proper instructions were sent regarding accessing the room (which is via a key safe). Luckily, the girl in the pub had a scrap of paper with the details. I didn't see anyone from the hotel itself during my stay. There is a small kitchen with a breakfast bar (seating for two people), fridge, toaster etc but no sink. During my stay the room was being used to store three bikes belonging to other guests which I think is incredibly inconsiderate. What I find even more disturbing though, is the fact that they were allowed to do it. Either the management condones the practice or they were unaware. The latter suggests a lack of supervision of the property which I find disturbing. I sent an email the next day but have yet to receive a reply. Very poor customer service.

A very clean and comfortable place. The rooms were very nice and the beds quite comfortable. The bathrooms were up to date and there was plenty of hot water. The pub next door was very hand for a drink and breakfast in the morning. Very friendly staff.

Similar commination problems with owner as others have reported. No info on how to access room (pub next door helped even though they have nothing to do with the hotel anymore despite the photos). Owner said txt had ben sent but had left phone at home so couldn’t say who she’d sent it to. After stay, no response to complaints after several attempts to contact requesting refund (saying she cannot read Hotels.com messages when they contacted her). Complaints were: 1. Toilet seat fell off toilet – not attached to unit 2. Water bottle stopper had mould growing in it 3. Breakfast – make it yourself but nowhere to eat it (no table / chair in room and tiny communal table in room where ingredients stored 4. Flies flew out of breakfast fridge when opened 5. Bed mattress old and worn out 6. WiFi inoperable How can she run a business like this? Stay somewhere else.

It was a lovely little Inn and the Village area very pretty. The room itself was nice; however smaller than what was expected as was the bed which was not that comfortable. We seemed to be the only people there which I found odd given when I booked it appeared the Inn was sold out. Breakfast was do it yourself with bread, cereal etc available in a small room next to the entrance. There is no one on site and instructions for getting in were provided by email. The room would be great for one person. The bathroom and room were clean ( carpet a bit dated). We only stayed one night on our way through I don’t think this place would have worked if we had planned to stay longer. I understand the Inn might be under new ownership or a new operator. There is a for sale sign in the outside. Overall it worked but as noted room and bed smaller than expected.

The "hotel" has closed. The base of the bed was very wobbly, how I imagine a waterbed might feel. The eco-toilet was very loud.

Easy check in/check out, Host very friendly and couldnt be more helpful. Comfortable and clean.

Stayed there several times, peace smd quiet

Quiet and friendly. Lovely weekend stay.

Stayed numerous times, great location, quiet bar downstairs, comfy bed, clean. Just limited for places to eat

was good for access to Hadrians Wall which was the reason we stayed there.

The girl behind the bar was very friendly. The bar area was ok not a lot of choice of beers. Disappointed with food said Bistro nothiing like on website only burgers or wraps available and that came up in cardboard boxes ! Not very good. Room and bed were clean. Only on street parking and was lucky to get a space. Ok for one night

Very comfortable and staff were friendly and helpful, breakfast was excellent

Clearly an old property very quaint and charming. In need of some maintenance in some areas. The bedroom was spacious and well furnished. The ensuite was very petite, good sized shower plenty of hot water at a good pressure. The toilet area was cramped, tight to use. Great cooked breakfast Charming pub very friendly staff and locals. On road parking which was fine. Easy to find space to park.

Disappointed that the bed was not a king size as stated. Also no pizzas this time as they were brilliant last time we stayed.

The details on the Hotel.com website stated "parking available" which usually indicates a hotel managed car park, unfortunately the parking was on the road. I would advise future guests not to park under the trees otherwise your car will be covered in sap. Additionally, the website stated pay at the hotel where a receipt / invoice will be given, unfortunately, the hotel do not appear to be aware of this as they took the money from my card without me present and on check out could not provide me with a VAT receipt. Business travellers need to be aware of this for expenses. For the price of the room I would expect a bigger bathroom, this one was basically toilet wide, a tiny sink impossible to wash in without flooding the floor, with a shower that does not drain very well and when the toilet is flushed water comes up the shower drain! I would have reported this issue but the person in charge of hospitality probably needs some customer service training as they were extremely off hand and unhelpful. After a very long and tiring journey a nice welcome, without a dog jumping up at you, would be nice. I must admit I was also unprofessional with my dealings with them, but a calm non-passive aggressive response from them may have helped diffuse the situation. Thanks

Great town setting

A fabulous place to stay. Very friendly and welcoming. Staff were extremely helpful. The food was incredible!!! Great location. Very clean and comfortable. Would definitely stay again.