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Room were comfortable and nice ambience

Always an amazing stay here The staff ate great, rooms are perfect with everything you need classy and modern. Great food too if you get the chance yo enjoy it

The staff were very friendly. The room was very clean. I was delighted to hear that i got an upgrade to a junior suite which was amazing. Thank you!

Qwe

Mixed feelings. The Expedia price was over £200 for a suite. We had a lovely room with 3 chairs and a desk: that is not a suite!!! The bathroom was superb with big bath and extra shower, though hot water was slow to arrive. Reception staff were excellent; the barman produced 2 superb cocktails at a very fair price. But at breakfast we were shown a table and told 'that is the buffet' but not given menus or even told that we had to order hot drinks. A waitress helped us out but we'd already eaten from the buffet so it was too late to order extras. The room had windows that open (good!) but no air conditioning (listed building?) however, there was an excellent Dyson cooler/heater. Great to have a fridge and coffee machine with free water etc Towels and bedding were truly luxurious. But on leaving we were asked to pay an extra (roughly £9) fee for a service charge for the room (on top of £200 paid) I have never been asked for this before in any hotel and it rather soured the stay. To be fair we were told this was optional and did not pay it. Location is perfect: very quiet, by Forbury Gardens, thus near the station and not far to walk to the Hexagon for events. But as a dictionary pedant I do feel a suite means a separate sitting room (as in most hotels) and thee nomenclature should be luxury room or larger room!

All good

Had a great weekend stay at The Roseate. Very spacious room (House Premium Room) with separate bath and shower. It was a nice breakfast, but I felt somehow about the service charge that was attempted to be added on top of the breakfast charge.

Excellent service

Got there early and they let us leave car and come back later for check in. Our room was a junior suite which was such a great price. 4 poster bed, a deep couch and a lovely spacious room that was a perfect temperature.

Great staff who were very helpful

I contacted the property before our stay to ensure that there would be parking available as my husband is disabled and was told that they had plenty of parking. When we arrived at the front of the hotel we asked where the parking was and was given a map which takes you 1 1/2 miles round a one way system to access the rear of the property, when we did this there was no parking available. We had to walk 20 minutes for the nearest available parking at a cost of £16 completely contradictory to what is on the hotels website as the footbridge linking the hotel to the centre is under repair and closed. When I asked the receptionist why they provided us with the map when they knew the car park was full the receptionist was incredibly patronising. I did complain to the manager who in fairness did try and resolve matters but as he said the damage was already done. The restaurant food was the biggest positive of our stay.

A terrible experience. Broken bathroom fixtures, dirty floors, dirty towels, blocked showers/sinks/toilets, slow service, unfriendly staff ( apart from Vic, Charlie and Amelia who, to be fair, were genuine and tried their best). To call this hotel 5-star is frankly fraud. It’s a shabby hotel, rooms and service 2 stars at best. Do not stay here with your family.

An amazing hotel, great setting, rooms are really comfy and quirky with bath tubs in the room and well layed out shower room. Viktoria was extremely helpful and provided great customer service.check in and check out was very quick and easy. Exactly what you want

Thus was our second visit, this time with our dog. Worked really well with a lovely park just over the road. It is a very comfortable hotel and very good value. We would definitely go back if needed to be in this area agein

The hotel is going down the hill. I stayed here 2 years ago and it was a great place, unfourtanely not any more.

Lovely hotel premises with comfortable rooms that felt luxurious. Very poor customer support which made our experience extremely frustrating. Very disappointing coordination between the hotel and the restaurant which made booking dinner prior to staying into an ordeal that took days to confirm. Massively overcharged on food which was definitely approved for £30 per head on Oaky service which was to be taken from room deposit. Appointment booking staff, receptionists and waiter was all informed of such pricing arrangement. Have not heard back from any member of staff since checking out and expressing my grievances.

Fantastic as always

I had a lovely stay at the Roseate. Beautiful hotel, staff were so friendly and helpful. I had a lovely massage at the spa. I had a couple of issues with the bathroom- shower heads weren’t working in shower or bath, but staff were great about it and gave me complimentary breakfast! Would definitely stay again

Caring staff and beautiful hotel, will definitely come again