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This was one of the most disappointing hotel stays I’ve had. We specifically booked this hotel because we were told the room had air conditioning. It didn’t. Our room was on the top floor, and the heat coming through the ceiling made it unbearably hot. Sleeping was almost impossible. The lift was also out of service, meaning we had to climb several flights of stairs every time we left or returned to our room, which was especially frustrating in the extreme heat. We completed a wake-up call card and confirmed it with reception, yet no one ever called. Had we not woken up on our own, we could easily have missed our plans. To compensate for these issues, reception told us breakfast would be complimentary. However, when we went to the restaurant, we were told we had to pay. We asked for it to be charged to our room so it could be resolved at checkout, but the restaurant staff insisted we pay by card. At checkout, we were then told they would refund the room service charge instead—even though room service cost €32 while breakfast for four cost €100. The whole situation was poorly handled and unnecessarily stressful. From start to finish, the service was disorganized, communication between staff was inconsistent, and promises made by the hotel were not honoured. I genuinely don’t understand how this hotel has a five-star rating. I would not stay here again and cannot recommend it.

Great character inside and out. Very helpful staff.

Lift wasn’t working, shower mixer didn’t work and lights in bathroom weren’t working properly, overall it needs some maintenance

Amazing from the minute you step inside. All beautifully cleaned and very peaceful.

Beautiful place and right in the city centre, so great for movement around. Hotel itself quite neat and they made efforts to give us early check in. They also offered to keep our luggage until our next visit.

Good hotel with pleasant staff. Reasonably priced.

Very nice hotel. Nicely decorated. Very nice spacious bathroom. Breakfast was very nice but slow service. Great location for train station, town centre and Hexagon theatre. Room a bit warm.

Car parking is a major problem!! And for this reason, I would not be returning, so lucky to get a small car parking space; otherwise, it would have meant parking off-site, which I would not have liked at all. The reception team were not very good at all, and had very poor customer service. Very disappointing

We had a brilliant time great venue and kind staff

Clean room. lovely meal at night . Breakfast ok but not worth the money based of verity .

Smart, clean room….good reception staff. Lovely hotel and high standards throughout.

Room was nice and clean and enjoyed the comfortable bed. Staff were lovely too

The room was very comfortable and well appointed. All of the staff were friendly and polite. Overall an exceptional stay. Thank you

Room was very damp, wallpaper peeling off the walls, water streaming down the windows Asked for room service which never arrived! Room just needed an upgrade and some serious ventilation. Hotel piano was open to all guests but anyone who fancied a tinker could be heard in the room at any time of the evening

Clean and peaceful

U

Lodged in secondary structure that is very different than advertised facility.

I didn’t have breakfast, I didn’t understand I would be in a room out back and not in main hotel, seems overpriced for that level of room, certainly not 5 star

big room. Like the arrangement inside

Spacious room with nice bathroom