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The radiator was turned off at 8pm because it was pumping out boiling heat. It didn't follow that order until 4 hrs later. To combat this I had to open the window above it wide...unfortunately that opened onto a flat roof, specifically the kitchen roof...meaning our room smelt of food all night and the kitchen extractor was going into the night. I also had to stay awake because the flat roof/open window combination was a security risk with my family in the room. The room was a family room made up of a double bed (barely) a single bed, and a set of bunk beds. The top bunk had some dust and debris on it when we arrived tired and in need of rest, and the ceiling above it was clearly damaged by water, with a big crack and bowing. When I showed this to the staff they did offer to split the group and provide a second room so nobody needed to use the bunk beds. What concerned me was there didn't seem to be any knowledge of the damage prior to our arrival and yet it was obviously damage that had been there a while. I was concerned my child would play with it and pull more down but we managed to talk her out of that. The bathroom door couldn't close so nobody could use the bathroom in peace. The room itself looked clean on arrival except for the top bunk, however the radiator being so hot drew my attention and it was FILTHY down the back and along the bottom. That hadn't been cleaned in a long, long time.

Great evening meal choice at an excellent price. Room was comfortable.

Dirty small room with broken window which was a safety risk Awful WiFi

The facility it tired, shower head was barely spraying hot water was luke warm, bathroom was freezing cold

Our client was not happy at all

The staff, led by Manager Frazer and including Chef Ady, with

I always check what time food is served til as travel early evening when work day is ended - website states 8:30 - but when arrived after a 3.5 hour drive just before 8 they had already shut the restaurant and bar…,

Nice room, in the courtyard (superior double), spacious and modern bathroom. Only downfall was the door to the room had a window in it with no curtain or blind. Bright festoon lights were on all night and shone right in the room. We had to try and stick something over the window but it meant we didn’t sleep well

Very pleasant stay the staff were very good friendly . They treated me with respect and caring. Had dinner at night very tasty and very good portions . I am afraid it beat me I will ask for smaller when I stay again . For a solo visit I felt very safe and everyone was just joining in . Which was nice . Very nice eating and bar area . Breakfast was plentiful. Very good scrambled eggs. Good choice . My room was in the court yard which helpful as I had my dog with me so if he needed out I it was easy to put coat on a get outside . Room was comfy warm nice bathroom everything was at hand . Only thing the TV could be a little bit bigger but that’s just me being fussy . So I will definitely have another stay there when I get a chance .

No one on reception in the evening or the morning. Waited for 30 minutes, called the number to no avail. Eventually had to go looking for someone, who then didn’t apologise. No one there in the morning either. Room was sweet and cosy with character but no hot water.

Perfect first class the food is amazing and very good prices. You definitely won’t leave hungry and cooked fresh.

This place is a complete joke. The room looked like it hasn’t been properly maintained in years. The shower head was literally being held up with plastic bands, and the TV remote was patched together with brown tape. If they can’t be bothered to fix the most basic things, it makes you wonder what else they’re cutting corners on. Everything felt cheap, broken, and neglected. For the price they charge, this is unacceptable. I wouldn’t recommend staying here to anyone unless the entire place gets a serious overhaul.

Handy stop over hotel between London and the North.

Very good

Very good

I stayed here on my way south and I needed a hotel with a large car park and off the A1. Great service and friendly staff. Not the most luxurious, but great value. Home cooked food, hot shower and a comfy bed made an enjoyable stay!

The staff were welcoming, very helpful & friendly. Our room was clean, comfortable and looked like it had recently been refurbished. We had everything we needed & even some shortbread with our tea tray, a lovely extra touch! We ate in the bar & again both the food & service were excellent. I cannot rate our stay highly enough & we are looking forward to returning next year & using it as our base for Burghley Horse Trials. Thank you 😊

The hotel is in a very poor state. It needs to be completely refurbished. Our room was shabby, had broken flush for the toilet, broken knob on front door, cracked sink, rusty shower etc. The hotel has a lot of potential but we certainly won’t be returning in the near future.

Good value for money

Fantastic welcome at reception, decent clean room remarkable for its price, good food