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I'm sadly only giving it 3 stars for the hotel and minus 2 stars for the massively over complicated communication path with hotel management to get double charging refunded. Lacking customer focus. PROPRIETORS - Seldom, if ever, on-site. Only a front desk person. Was told Management very rarely come to Bedford and ONLY work out of the Peterborough office. And, they are only contactable by email. The front desk staff are NOT authorised to give a contact number for Peterborough HQ. (Look it up on the Peterborough hotel website the phone number has been erased!!). The staff are scared witless. BOOKING - 1 double room ROOMS - Comfortable, Warm, Well Heated, Mini-Fridge BATHROOMS - En-suite with Shower. Large bathroom which contained the wardrobe and drawers, probably because the room was big enough to fit a wardrobe in. FACILITIES - Coffee, Tea, Biscuits. Mini milk cartons (never enough) BREAKFAST - they DO NOT cooked breakfast (and this has been mirrored as a minus in a lot of other comments) because they don’t have the kitchens working+staff in the morning. DIY cereal from dispensers, fruit and muffins. The front desk man - BAZ - then brought us croissants, toast, baked beans (microwaved?) and jam. LOCATION - close to the town centre with a carpark at front. PARKING - No issues with finding a space I suspect some cars may have to double up so they ask you to leave the keys at the front desk if they need to “car tetris” to get theirs out.

All staffs are very nice, room is clean, located near the railway station.

Lovely hotel and great service. Clean room lovely decoration x will stay again x

The receptionist was very informative and polite upon arrival. The room was nicely decorated and spotless.

Good service, comfortable room

Repeat guest. Says it all really.

Nice place with very friendly young staff. I'm sure I'll be back.

Hotel room wasn’t overly good. Despite being advertised as being soundproof, I could hear people in other rooms nearby. Bathroom was extremely tiny. The male reception staff weren’t particularly friendly and the one who checked me out was very rude. Towels in the room were tiny and only suitable for a small child. Bar staff were very friendly which was a plus. When I checked in, the hotel took a copy of my Driving Licence for security purposes. On checkout, I asked for it to be destroyed but the receptionist couldn’t find it and was incredibly dismissive and rude when I protested and he just walked away. This is very poor and, from a legal standpoint, a breach of GDPR which I am taking further. Absolutely would not stay in this place again and wouldn’t recommend it.

Hotel was fine would stay

The room was lovely; however, the shower cubicle was a bit small, so for a larger person, not much room to move. The bath towels were too small, so again, for a larger person, the towel didn't fully cover. The extractor fan was hit & miss about when it would come on, and it didn't turn off unless we shut the bathroom door, which was odd. The service from the young lady who checked us in was absolutely lovely, couldn't fault her at all. The carpet leading up to the rooms on the 2nd floor is wearing a bit thin & there are patches. Overall though, it was a nice hotel to stay in & i would stay there again.

Room & hotel immaculately clean! Staff super friendly too.

Friendly staff, comfortable clean rooms.

Okay.

The paid for extras were great, most likely I'll be back....

Clean well appointed hotel.

Very lovely clean and welcoming hotel

Generally the hotel was clean and tidy and I have no complaints about the service or food quality. That said, I was roomed on the ground floor, but the floorboards of the room above were so thin, when the resident walked about it was like a bass drum being played. Ontop of that, the drainage must fave been in a pipe just behind the wall as it sounded like a waterfall when they used the shower/flushed the toilet

It is a great hotel for a business trip

Lovely and unique but slow to sort out message s

Stayed for Bedford Summer Sessions. Not too far to walk to Park and into town centre / train station. Staff super friendly & helpful.