We had a lovely week at the Shangri-La. The coral coast is a beautiful area and we did a lot of snorkelling. The staff are so friendly and welcoming. The rooms were clean and had everything we needed. This resort is great for families, friends and couples. I was travelling with my sister so we walked around and found quieter parts of the island away from all the kids. We also ate at the italian restaurant for breakfast which was adults only. They do well to cater to all types of travellers.
Great resort like they have Adult only - little quieter and nicer. Staff as awesome esp the shittle driver. I recommend the Burre's for couples, worth the uipgrade own villa is super nice plus own buggy, breakfast included and spa credits and golf included. I don't think you need the all inclusive meals and drinks. We did ala carte and think it ended being cheaper but my partner 5isn't a big drinker had two bevs max per day. I had 4 to per day? Would def go back.
Overall, it was very pleasant staying.
Room condition, food, swimming pool, and service quality was good enough.
Pros:
- Nice service, Decent facility condition including private beach, free breakfast, free wifi
Cons:
- Long distance from the airport, limited variety of food (& # of restaurant especially for guests with kids), slow wifi
Additional info
- Only one unpleasant experience was that the receptionist at Beach Bar & Grill was arrogant and unfriendly to us whenever he dealt with us. Except for him, all other staffs were pretty kind. I don't know the exact reason, but my guess is: 1) he is a natural-born unfriendly person, 2) he is a racist, 3) he had a bad day, 4) all of the previous reasons.
I don't know his name but he looked like a gay with double block haircut. If a representative of the hotel read this review, please be aware of the situation, and take a proper action.
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