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깨끗하고 위치도 좋았어요

C’est la deuxième année que nous réservons notre séjour pour la Saint Joseph à l’hôtel C’est toujours la même satisfaction et la même sensation de bien être Merci à toute l’équipe !!!

Tiraram

Les têtes de lit et le mobilier sont peu qualitatifs vis a vis de son attend d'un hôtel de cette catégorie. Les chambres sont grandes mais peu de rangement. La piscine intérieur mériterait detre un peu plus chauffée.

Absolutely stunning Pleasant Staff and Restaurant was amazing and beautiful view

Chambre impeccable, accueil au top, spa sur la terrasse génial. Vraiment contents de notre séjour.

Staff was very helpful and service was great. Beautiful location and the restaurant for dinner was amazing.

Great place to stay

Hôtel classe Jolie décoration et beau bâtiment Personnel très accueillant Restaurant sur place très bien que ce soit en accueil et en menu

Chambre très impersonnelle Climatisation non fonctionnelle

Personnel très sympathique et écoute du Clients, très bon restaurant

La chambre était très bien, une belle vue.

Staff was incredibly helpful. View amazing. Very nice place.

This is not a 5 star hotel. The management is very poor. They also practice silent race based discrimination where they give amenities like wine and upgrades or preferred rooms to White guests. The front desk staff lie a lot to deny black guests service

Very bad manager and front desk staff. Housekeeping service is poor and slow. Deceitful and dishonest staff. Not a 5 star hotel, claustrophobic. Breakfast is good. Poor service detracts from the pilgrimage experience. Stay away

This hot is not 5 stars. Missing a lot of items of a 5 star hotel. The design choices with artificial grass everywhere feels very cheap.

We enjoyed our stay in this hotel, nice and cozy room with a good view. Hotel location is quiet side of Lourdes but church, restaurants and shops are few minutes away. Will definitely come back.

Beautiful and clean hotel, friendly staff. Great location

First of all, Marie at reception was the very best person in your hotel. Very smart and always frinedly and helpful. Howver, the Belfry is may a 4 star, but not a 5 star hotel. Too many details are missed respectively ddidn't work. In our bath room there were 2 empty bottles. We told it to the room service, but nothing happened during the 3 days we have bee in your hotel. Breakfast was not good. The tables didn't look nice. It was not possible to ordr freid eggs. Person was not friendly and cleaning with spray the table next to us. The room overall is a 3 star breakfast room. Crossoints in a cafe outside tasts much better. Espresso absolutely poor. We couldn't use the indoor pool becuae of too bad air. Erverywhere in the hotel its looks as the best time has gone. Many work for painters to make it much nicer. The pictures on your website looks pretty well, but in real it's not as nice. I've been in 5 star hotels and got the service and glamour I'd paid for. Fore me it's the managemnet and the owner who can change it. Finally, big thanks to Maria. She made our 3 days. Kind regards, Stefan.

Très décevant pour un établissement affiché 5 étoiles. Le mobilier est bas de gamme et l’hôtel donne une impression vieillissante. La piscine couverte est glaciale, avec de la rouille sur les vis et des traces de moisissures. Dans la chambre, la climatisation est extrêmement bruyante, sans compter les toiles d’araignée. Enfin, le manager s’est montré antipathique, ce qui n’arrange rien. Bref, on est très loin du niveau de service et de qualité que l’on peut attendre d’un hôtel de ce standing.