NH 나폴리 파노라마

I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay.

very nice

very close to the restaurants, the hotel is located at the center of Naples.

그냥 그래요..가격대비 방이 좁고 주차장 엄청 비좁아요...하루에 30유로

위치 휼륭합니다. 지하철역에서 가깝고 나폴리공항가는 공항버스타는곳도 걸어갈수 있어요~ 바로 주변에 쇼핑할수 있는 거리가 있고 반디도 있답니당ㅎㅎ 조식도 맛있었어요~ 추천합니다

호텔 주변 치안은 안전한 편입니다. 지하철역도 가깝고 누오보 성과 기타 관광지와도 가까워 걸어다니기 좋습니다. 역주변에서 플레비시토 광장까지 걷는 길에 쇼핑샵들과 레스토랑이 많습니다. 산타루치아 항구와도 가깝고 엘모성 갈 때 타는 푸니쿨라역도 가까이 있습니다. 나폴리에서 위치상으로는 무척 편한 곳입니다. 직원들도 무척 친절합니다.

바다전망 방을 예약했는데 다른방으로 안내받음 바꿔달라고 했더니 방이없다며ㅠ 따졌더니 겨우 방바꿔줌..체크인 할때부터 기분상해서 지냄..조식은 괜찮았음

Efficient check-in and clean room. We only had one night in Naples for an early airport departure, and this hotel was perfect for that. Convenient to both ferry and airport. The hotel will call your taxi, and it’s there within minutes.

素晴らしい景色、フェリー乗り場にも近く便利でした。

Chambre dans son jus, un petit rafraîchissement serait utile

Fitness room was closed for maintenance, but otherwise hotel was very nice and clean. Good beds. Nice size rooms. Great location. Good breakfast.

展望が最高だった

O café da manhãs era muito bom , a equipe também , o hotel está um pouco velho!

Bom café da manhã

Otimo hotel com ótima localização

朝食は、食べてないのでわかりません。全体的に、清潔な感じだが、唯一シャワー室床部分の端っこ辺りに、目立つ石鹼カスのこびりつき汚れが堂々とあり、気持ち悪かった。多分、流すだけの清掃のため、長年にわたりこびりついてしまった結果と思われる。それと、暖房を入れても部屋が寒かった。毛布は無く、薄い布団だけだった。

God morgenmad og fin placering. Hotel fint og rent.

A bit run down. Otherwise, everything else was great.

Nice views to Castel Nuovo and the port, very nice hotel, convenient and the people working on It are the best, very helpful and friendly. If I ever come bsci to Naples Will definitely come back here.

Ho ricevuto un ottimo upgrade all’arrivo a Camera aveva una visuale ottima molto spaziosa pulita ma soprattutto molto silenziosa