NH 나폴리 파노라마

I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay.

very nice

very close to the restaurants, the hotel is located at the center of Naples.

그냥 그래요..가격대비 방이 좁고 주차장 엄청 비좁아요...하루에 30유로

위치 휼륭합니다. 지하철역에서 가깝고 나폴리공항가는 공항버스타는곳도 걸어갈수 있어요~ 바로 주변에 쇼핑할수 있는 거리가 있고 반디도 있답니당ㅎㅎ 조식도 맛있었어요~ 추천합니다

호텔 주변 치안은 안전한 편입니다. 지하철역도 가깝고 누오보 성과 기타 관광지와도 가까워 걸어다니기 좋습니다. 역주변에서 플레비시토 광장까지 걷는 길에 쇼핑샵들과 레스토랑이 많습니다. 산타루치아 항구와도 가깝고 엘모성 갈 때 타는 푸니쿨라역도 가까이 있습니다. 나폴리에서 위치상으로는 무척 편한 곳입니다. 직원들도 무척 친절합니다.

바다전망 방을 예약했는데 다른방으로 안내받음 바꿔달라고 했더니 방이없다며ㅠ 따졌더니 겨우 방바꿔줌..체크인 할때부터 기분상해서 지냄..조식은 괜찮았음

Bra hotell; fin beliggenhet, bra aircondition, god frokost, sentral beliggenhet og hyggelig personale.

Quarto espaçoso, equipe de funcionários excelente, café da manhã com muitas opções e localização ok.

Great property well mantained, great service and excellent location.

One of the worst beds i have ever slept on out of the 30+ countries and 200+ hotels ive stayed at . Spring mattresses? Really?? I need a chiropractor after my one night stay

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Hotel novo, quarto impecável. Tudo muito limpo e funcional. Os amenities do quarto são de ótima qualidade e úteis. A localização é próxima do Porto (para balsa) e da Via Toledo, sendo excelente para caminhadas em todos os horários. Elevadores sempre rápidos, funcionários prestativos. Já é a terceira vez que fico neste hotel, amo!

A fabulous place for a vacation and base camp for trips to Pompeii and the Amalfi Coast among other interesting sights nearby! We had a large and spectacular sea view room on the 28th floor. There were 4 high speed elevators and never had to wait more than 30 sec for one! Breakfast was fabulous! Staff is very friendly. Only thing about the hotel we didn’t expect is that there were a few steps to climb from the street level, which made is somewhat inconvenient to lift heavy suitcases up or down.

Minha experiência nesse hotel foi a melhor possível!!! Quarto espaçoso, muito confortável, o chuveiro excelente, cama, travesseiros tudo de qualidade e a vista sensacional. Um detalhe pra mim foi que o quarto ficava escuro à noite, o que pra mim faz toda a diferença para um sono reparador. Os funcionários são atenciosos e muito simpáticos. O café da manhã é muito bom. Localização excelente tbm. Estadia 10/10. Indico de olhos fechados!!

Efficient check-in and clean room. We only had one night in Naples for an early airport departure, and this hotel was perfect for that. Convenient to both ferry and airport. The hotel will call your taxi, and it’s there within minutes.

素晴らしい景色、フェリー乗り場にも近く便利でした。

Chambre dans son jus, un petit rafraîchissement serait utile

Fitness room was closed for maintenance, but otherwise hotel was very nice and clean. Good beds. Nice size rooms. Great location. Good breakfast.

展望が最高だった