NH 나폴리 파노라마

I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay.

very nice

very close to the restaurants, the hotel is located at the center of Naples.

그냥 그래요..가격대비 방이 좁고 주차장 엄청 비좁아요...하루에 30유로

위치 휼륭합니다. 지하철역에서 가깝고 나폴리공항가는 공항버스타는곳도 걸어갈수 있어요~ 바로 주변에 쇼핑할수 있는 거리가 있고 반디도 있답니당ㅎㅎ 조식도 맛있었어요~ 추천합니다

호텔 주변 치안은 안전한 편입니다. 지하철역도 가깝고 누오보 성과 기타 관광지와도 가까워 걸어다니기 좋습니다. 역주변에서 플레비시토 광장까지 걷는 길에 쇼핑샵들과 레스토랑이 많습니다. 산타루치아 항구와도 가깝고 엘모성 갈 때 타는 푸니쿨라역도 가까이 있습니다. 나폴리에서 위치상으로는 무척 편한 곳입니다. 직원들도 무척 친절합니다.

바다전망 방을 예약했는데 다른방으로 안내받음 바꿔달라고 했더니 방이없다며ㅠ 따졌더니 겨우 방바꿔줌..체크인 할때부터 기분상해서 지냄..조식은 괜찮았음

Las políticas de cancelación de reservas son injustas, son intransigentes y poco amigables, solo les interesa el dinero y no ayudarle a los huéspedes, tuve que pagar doble por todo, no lo recomiendo para nada

Not a fan in general. The images I online were deceiving

Excellent

Toller Blick von oben auf die Stadt

During the check-in, I was told that they only had one room left and it would be a “city” view. I told him I had a “sea” view reserved through Hotels.com. He then gave me a sea view room after that. Why should I have to do that challenge?

I love Panorama Hotel, is amazing, the preople who work there is very profesional , now Ilaria and Piergiorgio and Pietro, They attended me and were excellent ❤️🥰

not worth the price.

Hotellrommet var slitt, rommene var uten dekorasjon og kun et lite vindu som ikke passet størrelsen til rommet. Dette gjorde opplevelsen ukoselig. Bildene fra annonsen opplevdes ikke å samsvare med realiteten.

Property was fine but i didnt understand why they gave two single beds and pushed it together. We think it mightve had bed bugs, we had gotten many bug bites after sleeping and they were a bit frugal with the toilet paper, we had to call down twice to have more brought to us. The gym facility was excellent which is a huge deal breaker for me, and the view from the hotel room was amazing.

Room walls were dirty and stained.

Práctica, cómoda, buen desayuno. Bien ubicada

とても清潔かつ、景色が良い。 スタッフの対応はとても丁寧だが、３人部屋でタオルが一人分足りず、お願いしたがすぐに来なかったりと、忙しいのか　お願いしたことがすぐに伝わらない、実施してもらえないことがある。

Really nice hotel with great location. A bit pricey in the next door parking garage(40eur per day for SUV). The only bad thing about the hotel itself is the fact