하코네 호텔

호숫가에 바로 인접해 경관이 뛰어남. 조식의 맛있고 특색있있음. 방도 넓고 쾌적했음

창밖 풍경이 너무 멋져요 행복한 시간 보내다 왔어요

everything was perfect. breakfast was very delicious, we could see a beautiful lake view from the room, room was wide enough. Quality of onsen was great. also shuttle bus between Odawara station was very helpful and could reduce the bus fare :)

호텔은 좋은데 가구가 너무 낡고 오래됬음. 가구 집기 교체 필요. 호텔주변에 식당도 없음

역사가 깃든 장소를 방문하는 것은 나에게 큰 즐거움이지만 "하코네 호텔"의 특히 화장실을 본 순간 너무나도 깜짝 놀랐음. 화장실에 너무나도 심각하게 피어져있던 곰팡이들은 이 호텔의 역사가 아닐 것임. 반드시 개선이 필요해 보임. 그나마 호텔에 이 부분을 컴플레인하여서 일부 지불 금액을 환급받아 만족했음. 기타 음식, 주변환경, 객실의 편안함 등은 4성급이 맞아 보임.

호숫가 바라보이는 곳에 창이 있어서 방안에서 호수의 경치를 한 눈에 볼 수가 있었는데 눈이 내린 후여서 너무도 아름다운 광경이었다. 유람선 선착장도 호텔에서 2-3분 정도의 거리에 있어서 이동하기에 불편하지 않았다. 직원들의 친절한 서비스도 마음에 들었다. 다만 편의점이나 식당이 호텔 근처에는 거의 없어서 호텔 내부의 식당이나 매점을 이용하지 않으면 불편한 점이 있었다.

It was amazing

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.

交通方便，门口就有车站，旁边是海盗船的港口，风景绝佳，服务也很出色，周围几乎没有餐馆，所以一定要包晚餐和早餐的选项。晚饭是法餐，味道一般。

We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.

芦ノ湖畔という素敵なロケーション。 近くの飲食店は午後3時までの処が多く、夕飯を食べるのに、選択肢がほとんどない状態だった。

Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.

Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.

Onsen was great!

Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.

Beautiful hotel. Junior suite worth the $. Lovely experience.

Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !

Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!