Hakone Hotel

Hotels
8.6
/10
Very Good
654 reviews

What Guests Say About Their Stay

Kelly
10.0
/ 10
Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Vincent
10.0
/ 10
We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Julie
10.0
/ 10
Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
In the Area
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65 Hakone Hakone-Machi, Kanagawa, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0521

Main Facilities

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Staying at Hakone Hotel is a good choice when you are visiting Yugawara-machi.
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What's around Hakone Hotel

65 Hakone Hakone-Machi, Kanagawa, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0521
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Hakone Hotel Rates per Night

Looking for the best Hakone Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hakone Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hakone Hotel Location & Address

Hakone Hotel is located at 65 Hakone Hakone-Machi, Kanagawa, 神奈川県, 足柄下郡, 関東, 日本, 250-0521. It's situated in the Hakone area of Japan, known for its stunning views of Mount Fuji and relaxing hot springs. The hotel is approximately 2 km from the Hakone city center.

How to go to Hakone Hotel from Airport

Getting from the airport to Hakone Hotel is a breeze, with several convenient options available. Whether you're looking for the fastest route or the most budget-friendly one, here's a breakdown of your choices for a smooth hotel transfer.
  • Taxi (Most Direct):

    A taxi from Narita (NRT) or Haneda (HND) airport will take you directly to Hakone Hotel. This is the most convenient option, especially with luggage, but also the most expensive. Expect a journey of around 2-3 hours from Narita and 1.5-2 hours from Haneda, depending on traffic.
  • Train (Most Scenic):

    Take the Narita Express or Limousine Bus to Tokyo Station, then transfer to the Tokaido Shinkansen (bullet train) to Odawara Station. From Odawara, take a local train or bus to Hakone-Yumoto Station, followed by a short taxi or bus ride to the hotel. This option offers stunning views of the Japanese countryside.
  • Bus (Budget-Friendly):

    Airport Limousine buses run directly from both Narita and Haneda airports to Hakone-Yumoto Station. From there, you can take a local bus or taxi to Hakone Hotel. This is a more affordable option, but the journey time can be longer due to traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are available from both airports. This can be a convenient option, but prices can fluctuate depending on demand.

Tips:

For the most convenient route, consider taking the train to Odawara and then a taxi to the hotel. This combines speed and comfort while allowing you to enjoy the scenery. Pre-booking your train tickets is recommended, especially during peak season.

Hakone Hotel Reviews & Summary

Looking for all the details about Hakone Hotel? Want to know what other guests think? This section provides a summary of hotel reviews, highlighting the best aspects of this popular Hakone retreat. Hakone Hotel consistently receives positive reviews for its stunning location, impeccable service, and relaxing atmosphere. Guests love the breathtaking views of Lake Ashi and Mount Fuji, as well as the hotel's traditional Japanese design and onsen (hot springs). The attentive staff and delicious cuisine also receive high praise. A standout feature is the hotel's beautiful gardens, perfect for a peaceful stroll.

One recent guest raved: "The Hakone Hotel exceeded all expectations! The views were incredible, the staff were so friendly and helpful, and the onsen was the perfect way to unwind after a day of exploring. I highly recommend this hotel to anyone visiting Hakone."

Hakone Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Hakone Hotel offers a variety of options to suit every traveller's needs. From traditional Japanese rooms to modern suites, here's a breakdown of the different hotel room types available.
  • Standard Room:

    These comfortable rooms offer a relaxing space with either twin beds or a double bed. Non-smoking rooms are available.
  • Lake View Room:

    Enjoy stunning views of Lake Ashi from these rooms, which come with either twin beds or a double bed. Some rooms feature a small balcony.
  • Japanese-Style Room:

    Experience traditional Japanese accommodation with tatami mats, futon beds, and a low table. These rooms often have a view of the garden.
  • Suite:

    These spacious suites offer a separate living area and bedroom, providing extra comfort and privacy. Some suites include a private onsen.
  • Accessible Room:

    Designed for guests with mobility issues, these rooms feature wider doorways, grab bars, and accessible bathrooms.

Hakone Hotel is not a pet-friendly hotel.

Hotel Facilities in Hakone Hotel

Hakone Hotel offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxing onsen to delicious dining options, there's something for everyone. Here's a look at the hotel amenities available.
  • Onsen (Hot Springs):

    Relax and rejuvenate in the hotel's traditional Japanese onsen, featuring both indoor and outdoor baths. Open from 6:00 AM to 12:00 AM.
  • Restaurant:

    Enjoy a variety of Japanese and international dishes at the hotel's restaurant. Open for breakfast, lunch, and dinner.
  • Lounge:

    Unwind with a drink and enjoy the stunning views at the hotel's lounge.
  • Gift Shop:

    Find souvenirs and local crafts at the hotel's gift shop.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Gardens:

    Take a stroll through the hotel's beautiful gardens, featuring traditional Japanese landscaping.

Hotel Buffet or Restaurant/Cafe in Hakone Hotel

Hakone Hotel boasts several excellent dining options, from a delightful hotel buffet to a charming hotel cafe. Whether you're craving traditional Japanese cuisine or international fare, you'll find something to satisfy your taste buds.
  • Restaurant Hakone:

    This is the hotel's main restaurant, offering a buffet breakfast and a la carte lunch and dinner menus. The cuisine is primarily Japanese, with some Western options available. The buffet breakfast costs approximately SGD 45 per person. Open from 7:00 AM to 9:30 AM for breakfast, 11:30 AM to 2:00 PM for lunch, and 6:00 PM to 9:00 PM for dinner.
  • Lounge Bar:

    Enjoy light snacks, coffee, and cocktails in a relaxed atmosphere. The Lounge Bar is known for its stunning views of Lake Ashi. Open from 10:00 AM to 10:00 PM.

A signature dish at Restaurant Hakone is the Kaiseki dinner, a traditional multi-course Japanese meal featuring seasonal ingredients.

Hakone Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? Hakone Hotel does not offer a direct hotel to airport transfer. However, you can easily arrange for a taxi or airport limousine bus to take you to either Narita (NRT) or Haneda (HND) airport.

Nearby MRT Station & Bus Stops

Navigating Tokyo's public transport system is easy, with numerous MRT stations and bus stops nearby. Here's a guide to the nearest options to Hakone Hotel.
  • Hakone-Yumoto Station (Nearest Train Station):

    This station is approximately 2 km from the hotel. It's served by the Hakone Tozan Line, which connects to Odawara Station.
  • Hakone-machi Bus Stop (Nearest Bus Stop):

    This bus stop is located right outside the hotel. It's served by several local bus routes that connect to other parts of Hakone.

To use the public transport system, you can purchase a Suica or Pasmo card, which can be used on most trains and buses in the Tokyo area. These cards can be purchased at vending machines in most train stations.

Nearby Attractions for Family / Kid Friendly

Hakone is a fantastic destination for families, with plenty of nearby activities and attractions to keep everyone entertained. From stunning natural landscapes to fascinating museums, there's something for all ages. Here are some of the best nearby sightseeing places.
  • Hakone Open-Air Museum (3 km from hotel):

    This unique museum features contemporary sculptures set against the backdrop of the Hakone mountains. Entry fee is approximately SGD 20.
  • Lake Ashi Cruise (1 km from hotel):

    Take a scenic cruise on Lake Ashi and enjoy breathtaking views of Mount Fuji. Prices start from SGD 15.
  • Hakone Ropeway (5 km from hotel):

    Ride the Hakone Ropeway over volcanic hot springs and enjoy panoramic views of the surrounding area. A round-trip ticket costs around SGD 25.
  • Hakone Venetian Glass Museum (4 km from hotel):

    Admire a stunning collection of Venetian glass art at this beautiful museum. Entry fee is approximately SGD 18.
  • Little Prince Museum (6 km from hotel):

    Step into the world of Antoine de Saint-Exupéry's beloved story at this charming museum. Entry fee is approximately SGD 16.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Hakone Hotel (Tokyo)

Exploring the local food scene is a must when visiting Hakone. From charming cafes to delicious street food, there's something to satisfy every craving. Here's a guide to some of the best nearby dining options.
  • Cafes/Restaurants:

    • Cafe Komon Hakone Yuryo:

      A cozy cafe serving coffee, light meals, and desserts.
    • La Terrazza Hakone:

      An Italian restaurant with stunning views of Lake Ashi.
    • Bakery & Table Hakone:

      A popular bakery offering a variety of breads, pastries, and sandwiches.
  • Local Street Food:

    • Yakitori (grilled chicken skewers):

      A classic Japanese street food, perfect for a quick and tasty snack.
    • Ramen:

      A hearty noodle soup with various toppings, a must-try in Japan.
    • Takoyaki (octopus balls):

      A savory snack made from batter, octopus, and various toppings.
    • Okonomiyaki (savory pancake):

      A customizable pancake filled with various ingredients, such as meat, vegetables, and seafood.
    • Dango (sweet rice dumplings):

      A sweet and chewy treat made from rice flour.

Shopping places near Hakone Hotel (Tokyo)

While Hakone is known for its natural beauty and hot springs, there are also some great shopping places nearby. Whether you're looking for souvenirs, local crafts, or high-end fashion, you'll find something to suit your taste.
  • Hakone Yuryo Shopping Street:

    This charming street is lined with shops selling local crafts, souvenirs, and snacks.
  • Gotemba Premium Outlets (30 km from hotel):

    A large outlet mall featuring a wide range of international brands at discounted prices.
  • Takashimaya in Shibuya Street:

    A department store offering a wide range of products, from fashion and cosmetics to homeware and food.

Other Places to Stay Near Hakone Hotel

If you're looking for alternative accommodations near Hakone Hotel, there are plenty of options to choose from. Here's a selection of nearby hotels to suit different budgets and preferences.
  • Luxury/5–6 star hotels nearby:

    • The Ritz-Carlton, Tokyo:

      Offering unparalleled luxury and stunning city views.
    • Mandarin Oriental, Tokyo:

      Known for its exceptional service and exquisite dining options.
    • Imperial Hotel, Tokyo:

      A historic hotel with a rich heritage and world-class amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

  • Four-star hotels nearby:

    • Hotel Rose Garden Shinjuku:

      A comfortable and convenient hotel in the heart of Shinjuku.
    • Keio Plaza Hotel Tokyo:

      Offering stunning views of the city skyline and a range of dining options.
    • Park Hyatt Tokyo:

      Featured in the movie "Lost in Translation," this iconic hotel offers luxurious accommodations and breathtaking views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

  • Three-star hotels nearby:

    • Shinjuku Granbell Hotel:

      A stylish and modern hotel with a rooftop bar and comfortable rooms.
    • Hotel Gracery Shinjuku:

      Known for its Godzilla head on the roof, this hotel offers unique accommodations and a convenient location.
    • Sunroute Plaza Shinjuku:

      A budget-friendly hotel with comfortable rooms and a convenient location near Shinjuku Station.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Ready to experience the beauty and tranquility of Hakone? Hakone Hotel offers the perfect base for exploring this stunning region of Japan. With its breathtaking views, relaxing onsen, and impeccable service, it's an unforgettable destination. Don't miss out on the opportunity to book your stay at Hakone Hotel and discover all that Hakone has to offer. Check hotel availability and make your room booking today through Traveloka for the best deals and a seamless booking experience. book cheap hotels in Japan cheap hotels nearby

All facilities in Hakone Hotel

Others Hakone Hotel
Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

General

  • Banquet
  • Parking
  • Smoking area

Food and Drinks

  • Breakfast
  • Bar

Hotel Services

  • Luggage storage
  • Front desk

Things to Do

  • Garden

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Hakone Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for cooked-to-order breakfast: approximately JPY 3500 to 3500 for adults, and JPY 900 to 2100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open daily from 6:30 AM - midnight. The front desk is staffed during limited hours. Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Hotel
48
Number of floors in Hakone Hotel
4
Another facilities in Hakone Hotel
Others, Safety deposit box, Banquet, Parking, Smoking area

Frequently asked question in Hakone Hotel

Is Hakone Hotel parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for our guests. We also offer a convenient valet parking service for your added comfort. Simply inform reception upon arrival and we'll happily take care of your vehicle.
Does Hakone Hotel offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Hakone Hotel. Unfortunately, specific details regarding hotel smoking rooms or designated smoking areas aren't readily available online. To confirm their smoking policy, I recommend contacting Hakone Hotel directly. They can provide the most up-to-date and accurate information on whether they offer hotel smoking rooms or designated smoking areas for guests.
Does Hakone Hotel offer free hotel Wi-Fi for guests during their stay?
Yes, Hakone Hotel provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless internet access during your visit; simply connect to the network using your device. We hope you have a wonderful and connected stay with us.
Where is the nearest MRT station or bus stops nearby Hakone Hotel? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Hakone Hotel, providing easy access to local transport. For visitor attractions, you'll find several things to do nearby, including the stunning Hakone Ropeway and the picturesque Lake Ashi, both easily reachable by bus.
Is Hakone Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Hakone Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Many hotels have specific policies regarding animal-friendly hotels and pet-friendly hotel accommodations, so it's best to confirm directly with them.
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More Reviews from Other Guests in Hakone Hotel

Overall Ratings & Reviews Hakone Hotel

Traveloka (3)
Other sources (651)
8.6
Very Good
From 651 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Hotel

Number of reviews per page
20
40
Top reviews
Javier
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was amazing
Jane
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…
Read More
Kelly
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Vincent
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Lexie
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.
Read More
Julie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
Mark Anchor
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
William
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Onsen was great!
Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Katherine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Beautiful hotel. Junior suite worth the $. Lovely experience.
eleni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
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Oleg
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
Read More
Jeffery
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice location, friendly staffs, great food. Highly recommended!
CHEOLKYU
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

A fantastic view and peaceful environment
Hidenori
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost
Deisy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.
FEDERICO
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.
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Sanjiv
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Kazue
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Very good view
Yan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Everything is great except price
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Hakone Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Hotel

Traveloka (3)
Other sources (651)
8.6
Very Good
From 651 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Hotel

Number of reviews per page
20
40
Top reviews
Javier
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was amazing
Jane
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…
Read More
Kelly
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Vincent
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Lexie
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.
Read More
Julie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
Mark Anchor
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
William
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Onsen was great!
Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Katherine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Beautiful hotel. Junior suite worth the $. Lovely experience.
eleni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
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Oleg
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
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Jeffery
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice location, friendly staffs, great food. Highly recommended!
CHEOLKYU
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

A fantastic view and peaceful environment
Hidenori
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost
Deisy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.
FEDERICO
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.
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Sanjiv
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Kazue
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Very good view
Yan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Everything is great except price
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