Henn na Hotel Tokyo Haneda

객실이 너무너무 좁습니다. 사진으로 보는것과 다른 실제 스페이스이니 참고바랍니다

面白い経験させて頂きました！

空港えのアクセスも良く、送迎バスが有ったので選びました。バスの時刻表より早めに並ばないと乗れなくなりますよ。時間帯にもよりますが、ホテル側で出発時刻を聞いておくのも有りかと思いました。私はスタッフさんに助けられたたので言える立場では無いですが…今回は大変お世話になりました。ありがとうございました。

Airport shuttle information should be sent to the guests by email so that the guests will know the schedule. In addtion, the roberts do not work well as human receptionists. For example, we do not know where to drop off the room cards when we left in the early morning.

Very clean Air conditioning Laundry unit to refresh clothing Clean beds Nice bathroom

The room is clean and the place is affordable and easy to find from the metro.

It's alright, just a hotel close to the airport with free shuttle to it.

６日の１５〜１６時にわからなくて対応してもらった、２０代くらいのメガネをかけた女性の対応が最低だった。 何を質問しても、明確に教えてくれないし、調べもしてくれなかった。 残念でした。

Comfortable room. Interesting reception staff.

Clean room and hotel. Great breakfast and staff. Was a very pleasant stay for a great price.

Air conditioning was good in our room. Apart from the gimic of the front counter the hotel is meh. Im sure the theme rooms are cool and we enjoyed our cinema room but it was tiny. We said we had 4 people, 2 adults and 3 and 1 year old and it was VERY cramped. The amenities were fine. Breakfast was meh, we thought it was included, ours wasn't and we paid regardless. Wish I hadn't, it wasn't worth it. It has free luggage storage which was helpful but the shuttle only runs til 11 and then starts again at 7. We would have needed it at 3pm which was unhelpful. Area is quiet and easy to navigate

羽田近くのホテルだったので外国人の方が多かったです、チェックインは基本自分でチェックインカウンターで行いますが近くに従業員の方がいて懇切丁寧に教えてくれました。アメニティはそこそこありますがコットンはあった方が嬉しいなと思いました、小学生の子供も宿泊しましたが漫画コーナーがあり10冊まで部屋に持って行っていいということでとても喜んでました（漫画も結構豊富）飲食系の自販機などの設置や自販機で購入したものを食べれるスペースなどもありました。部屋も掃除が行き届いていました。風呂も洗い場付きで少し狭かったけどゆっくり入れました。トイレも新しく綺麗でした。強いてあげるなら シアタールームだったのでテレビのみかただけが難儀でした。総合的に良いホテルです！ 朝食は別料金で大人2000円子供1000円だったのでやめときました。もう少しお手軽だったら利用したかもです

Airport shuttle is available to drop off from hotel No pickup from Airport

The hotel itself is impressive, and the reception area is genuinely beautiful. Rooms are a good size for Tokyo standards and noticeably more spacious than APA hotels. Unfortunately, our experience with the airport shuttle and staff support was very poor. We arrived at reception at 5:30am for the 5:45am shuttle, only to be told it was already full. The next available shuttle was not until 6:45am, which would have made us miss our flight. There was no meaningful assistance offered to help resolve the situation, such as arranging alternative transport or offering any form of support. Communication was also very difficult due to limited English, which made it hard to understand what options we had. When we asked for help, the response felt dismissive and unhelpful, and we were left to sort out our own transport. We ended up paying £20 for a very short Uber ride to the airport, with no support from the hotel despite the shuttle being advertised as a key amenity. We also left unsure what time we should have arrived in order to actually secure a seat on the shuttle, as this was not explained clearly in advance. Overall, while the hotel facilities themselves are strong, the lack of effective communication and support during an urgent travel situation significantly impacted our experience and caused unnecessary stress.

Room was clean staff was helpful when we checked in . Just had a hard time using Tv

Die Lage ist hier alles. Wir haben spontan gebucht, da unser Flug annuliert wurde und wir einen Tag länger in Tokyo bleiben mussten. Da war uns wichtig, ein Hotel in der Nähe vom Flughafen Haneda zu haben. 10 Minuten Fußweg zur U-Bahn und weitere 10 Minuten Fahrt und man ist am Terminal 3. Das Hotel hat auch einen gratis Shuttle Bus, der war aber gerade schon weg gefahren. Das Hotel hat Self-Checkin, das klappt gut und es war auch Personal da. Es gibt die in Japan üblichen Annehmlichkeiten und leihweise Regenschirme. Die Zimmer sind nett aufgemacht mit Thematisierung. Auch relativ groß für Tokyo. Alles in Allem für den Preis (haben inkl. Corporate Benefits und Gutschein 90 Euro gezahlt) mehr als gut.

Super easy and clean, staff was super helpful during check in processs

Wonderful stay! We love Japan.

The check in staffs were robots it was a cool experience

Great experience Great staff