Hinode Hills Niseko Village

早餐多樣且主動詢問小孩是否多給予餐點，熱情的招呼及主動協助，期待下次再來

Kitchen had all that is required to cook a proper meal

This is such a well run hotel and every staff member from the cleaning crew, to the front desk, to the restaurant, to the ski valets are just wonderful. Our stay was so relaxing and easy. The rooms have everything you need. The beds are so comfortable, the rooms are spotless, and the kitchens well appointed. There are very few hotels I’ve ever been keen to return to in my travels, but this is definitely one we’ll return to when we visit Hokkaido again. Thank you!

We have visited Niseko several times and have always appreciated the high standard of hospitality in Japan. Unfortunately, this stay was the most disappointing service experience we have had so far. We arrived around midnight to check in, and there was only one front desk staff member on duty. From the beginning, his attitude felt quite unfriendly and unwelcoming. There was no greeting, and when I asked if we could check in, he immediately asked for everyone’s passports in a rather abrupt manner. At that moment I didn’t have all of my friends’ passports with me, so I told him I could wait. Meanwhile, one of my friends asked about where we should park our cars. Although he explained twice, my friend still didn’t fully understand. Instead of helping further, he simply said, “I don’t think there is any point explaining it to you a third time.” Another friend then politely asked if he could show us on a map, but he appeared impatient and reluctant to assist. What surprised us even more was that during check-out, there was also no assistance offered with luggage or loading bags into the car. For a property in Niseko, where hospitality is typically excellent, this level of service was quite unexpected. We truly hope the management team will take this feedback seriously and provide better staff training, as the location itself has great potential but the service experience left us disappointed.

The hotel was great, the staff were wonderful, rooms are very nice, and the breakfast was really good. The onsen was also nice, and having access to the other onsens in the area was also a nice bonus. We also appreciated the ski valet service. The only difficult part is that it takes a long time to start skiing from hinode hills. You need to take a slow carpet, to a very short gondola, and then either take multiple chairs up the mountain or ski over to the Hilton to get the main gondola. We really enjoyed hinode hills, but the ski access was not ideal for us.

Everything was excellent

Wonderful hotel with excellent, large well provisioned rooms. TVs connected to streaming services. True ski-in and out via magic carpet; helpful ski valet. Nice onsen, although indoor and smaller it was very private and not crowded. No convenience store on site to purchase basics but able to get drinks and make purchases at the bar.

I normally do not get involved in reading my stays. The stay here was excellent accommodations were spotless and the staff bend over backwards to help at every turn. It’s a expensive location but well worth every penny.

Excellent suites, staff, and mountain access. Parking was clunky, and the bar needed better options for drinks and mixers since it’s a very western traveler appeal. Nespresso in rooms is a great touch and loved having washer dryer in room. Noone was in the onsen with me the entire 5 day stay. Would definitely come back and stay!!!

Rooms were spotless clean, staff was extremely helpful and approachable

スタッフも親切で、臨機応変の対応してくれた。お部屋にキッチン、洗濯機もあり快適だった。味噌汁の具が全くなしなのは改善した方が良い

整體服務良好，客房整潔，唯停車場要自行徒步經過一條大斜路到酒店，大風雪時比較狼狽

Another wonderful experience. We ventured back to Niseko this year and Hinode Hills was our automatic choice. We loved our experience so much in 2022 that we invited another family along and they stayed in two 1-Bedroom apartments. It was great to see Selena and Novita again this year, it was also meet new staff in Natasha, Olivia and many other friendly and helpful faces. They did everything in their power to assist.

Great

Excellent

とてもキレイで広いお部屋にリーズナブルに泊まれました。あらかじめ予約し、ボードなども館内で借りることができました。 チェックアウトの時間を遅らせてくれたり、 タオルをフロントで貸してくださったり、 融通もきかせてくださいました。 スノボレンタルスペースの外国人スタッフ（ホテル内はほとんど外国人スタッフです）が 日本語が全くわからず、 リフト券売機の使い方を誤って？教えてくださったため、エラーになりヒルトンのリフト乗り場まで行く羽目になりましたが、 送ってくださいました。 悪気があったわけではないと思うので 何とも思っていませんが、エピソードの一つとして記載します。

Amazing place and staff

ヒルトン、パークハイアットニセコ、スカイニセコ、木ニセコなども泊まりましたが、スキーインアウトに関してはここが1番良かったです。スキーバレーで受け取ってすぐ外に出て、すぐベルトでゲレンデに上がれます。ゲレンデからもホテルまでスムーズに滑ってたどり着けました。また、子供や初心者向けのバンザイリフトのコースが近くて練習には最適です。また、スタジオの部屋に泊まりましたがスイートタイプの広い部屋でフルキッチン付き、洗濯機有り。本当に便利でした。温泉は６人位が入れる内風呂一つですがあって良かったです。チェックアウト後もスキーバレーと温泉が使えるのでさっぱりして帰れました。朝食は大した品数のないバイキングでしたが、夕食のプレミアムコースは美味しい料理が食べ切れないくらいで大満足でした。選べる料理はパスタは美味しかったけどお寿司はあんまりです。スタッフの方がとても親切です。ニセコのリフト紙チケットは自販機よりもヒルトン側のチケットセンターが500円安いです。幼児の無料チケットもセンターでもらえます。スキーをするならまたここに来たいと思います。

こじんまりした感じの温泉は、落ち着いて入浴できました。 部屋にキッチンがあるので、電子ジャーを借りると毎日朝食を作れて、飽きないです。

お部屋がとてもひろくて、キッチンダイニング付き！ お部屋で料理して家族でゆっくり過ごせます！ 最高でした！！