호텔 시에라 리조트 하쿠바

숙소가 자연친화적이고 직원 모두가 우리의 편안한 여행을 위해 노력해 주었습니다. 곳곳의 자그마한 배려가 너무나 좋은 기억으로 남네요!

山の中の高級リゾートといった感。 海外を思わせるような雰囲気もあり、非日常感に浸れました。 貸切風呂もさることながら、大浴場は素晴らしい景観と共にゆったりできました。

The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach.

Clean rooms, friendly staff and overall amazing property! The amenities were wonderful! There are both private and shared onsens you can take advantage of, complimentary happy hour drinks and snacks, massage chairs, and a complimentary shuttle that you can reserve spots on to take you through the town and slopes!

Amazing place to stay. Absolutely will be back

施設が素晴らしい

The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm.

庭が美しいです。 お風呂が泉質、雰囲気ともにとても良い。 中華のスタンダードとフレンチのプレミアムをいただきました。 中華は繊細な盛り付けで見た目も美しく味もとても美味しかったです。 ラウンジでワインを頂けるのも嬉しいです。 空き時間にビリヤードを楽しみました。 お部屋や廊下にカメムシが迷い込んでいたこともありましたが凍結スプレーで撃退しました笑 周りの景色が美しく、喧騒から離れてゆったり過ごすことができました。ありがとうございました。

This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.

The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.

I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).

Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.

住宿舒適 服務態度非常好

今まで泊まったホテルの中で、程よく高級感もあり、お部屋は広く清潔ホスピタリティーもよく大満足！！ 子ども連れにおすすめです。 また必ず来たいと思うホテルです❣️

口コミがよかったので今回初めて泊まりました。 温泉も快適で、室内もきれいに整っており、ストレスなく過ごすことができました。 また冬に泊まることができればなと思ってます。

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!

Great property, staff and experience

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby