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Wifi system a bit slow.

Good place, Kindly staff, Clean Room, Delicious food... When i visited Nairobi, i used to stay here. i"m very satisfy to this hotel.

Spacious, clean and helpful staff

The room was adequate and clean. I got value for the money paid.

The staff there are awesome

Staff were extremely professional and kind. I felt like I was at home. They were very good at going the extra mile for you and the food presentation was exquisite!

Don't waste your time or money! Pictures do not represent what the actual place looks like. We checked into a run down room, linen on bed had some stains, the room needed better cleaning, it had wall stains from years of not being cleaned properly. Office chair was stained and very nasty. Tiles were missing by the sink, cabinetry knobs were very rusty. Sliding doors were missing a handle (to open, one must pull with finger through a hole). The door slider to the bathroom had not been cleaned out in a while and dirt had collected. The room telephone was missing cal out buttons. When we complained about the room, the front desk was very pleasant and accommodating, she truly tried her best to get our room changed, however, though not her fault, each room either had cockroaches crawling on the floor or the room was not clean. We

Customer service is great, I like the fact that the restaurant is open 24 hrs, I arrived very late but still got delicious food. it is walk

A perfectly pleasant three-star hotel in a comfortable neighborhood. Close to friendly night life and shopping

washroom they don't clean ofently

Management need to work on cleanliness, faucet was broken in the shower room, sink drainage is slow, no enough toiletries for 2 adults. Front desk customer service were professional!

The staff was very helpful, welcoming and friendly, I liked the fact that there is a restaurant on the premises. The location gave me easy access to other business in the area.

This hotel, despite good friendly front of house staff is definitely past it's former glory. Despote some positives, just too many issues across several areas: service, billing, room facilties, cleanliness, poor maintenance and general aire of needing a refurbishment.

It has everything I was looking for. It is not a 5 star. I stayed 3 times within 2 week period so I must say it is acceptable to me. I had 3 separate rooms. Staffs are very polite and caring. They came to replace my converter and my safe. Overall. Uber can tale you every where from this hotel.

Good service

Can you check I paid breakfast cost ksh6k I thought it was inclusive in my rate Please let me know

This place needs a face lift and a decor upgrade.

The best place with great hospitality. The only issue is with limited open area

I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer. No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well. I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good. I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem. I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses. But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way. Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct. Have a nice time in Kenya. But if you might want to try a different hotel.