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The rooms are good but their service is poor. Charging $700 per night, they don't even replenish the items in the room on daily basis - coffe pods, shampoo, other basic things. Reception staff does not speak or understand English which was very difficult to us to communicate

À notre arrivée nous avons été accueilli par une hôtesse d’accueil et nous avons pu nous restaurer sans problème, par contre pas de navette aéroport hôtel , nous avons dû prendre un taxi qui en a profité

Beautiful hotel in Ouarzazate. I wish we had stayed longer!

Just wow !!! The location is a 6 stars hotel !!

Great hotel with amazing staff and facilities. Peacefull oasis to recharge. We only ate on premise 1 time at lunch and food was average and overpriced. On day 3 we asked for in-room coffee pods to find out it was only included for the first night (of a 4 day stay). Based on price of hotel room, we found this is a bit cheap for a luxury hotel (at $3US per… for Nepresso)… little details amenitities are nice, but coffee is a simple miss. Pool service was amazing… Hotel has a lot of bus tours staying but it doesn’t impact the tranquility of our stay…

Sophisticated well run hotel

This hotel is a bit overrated in my opinion. Pool area is ok-ish, found glass on the floor, and many bird droppings around the pool (this was a bit disgusting as it was then mixing with the pool water). Standard rooms are super small. Deluxe rooms much better. Breakfast was too expensive (35€/person). There is not much parking spots and cars have to stay outside (but it feels quite safe). Hotel store remained closed during the 2 days we were there, and access to the spa is limited. Service could be better for a 5-star hotel. Food at the pool was good (albeit with European prices). Ouarzazate in general is not that great, but it is super clean for a city in Morocco.

Thank you very much for the warm reception.

The staff was Moroccan personable, the room was clean and comfortable. All in all, a good, upscale place to stay. Didn't eat there because dining was considerably overpriced.

It’s a lovely property very grand with two restaurants. But from my experience, the food is subpar.

Awesome, beautiful hotel. Thoroughly enjoyed our stay

Mi cuarto estaba infestado de moscos y no hicieron nada y a la hra del check out les comenté y solo nos dieron de complemento un desayuno cuando no dormí toda la noche deberían de haber descontando la noche o aunque sea la mitad Lastima por que toda la culpa la tuvo el gerente del hotel por que el staff del hotel fueron muy gentiles y atentos

Tout était parfait, service, chambre, nourriture, décor et emplacement!

Great in every respect.

The bed was amazing. Best night’s sleep in years. Very clean casita style room. Dinner at Tabla Pizza was excellent. Staff very friendly and competent. The hotel grounds are lovely. Would definitely stay here again.

We stayed in the hotel room 209 for 3 days. It seems like this hotel is use for one night stay by tourist/visitors visiting the area by buses and move on to another are next day. We tried to purchase USD from the Reception, but it was too difficult because the staff member could not say the exact conversion rate. Day 2 and day 3, towels in our bathroom were not replaced even though it was on the bathroom floor. Last day, towels were on the rail were dirty. We noticed that the cleaners weren’t even vacuum cleaned the room floor. We had to report several Health & Safety issues to the reception, but most of the reception staff gave us the feeling that could not understand what we were saying in English... If the hotel need long staying visitors from UK, they may need to consider the way they treat the customers much better than now. There were only one or two staff members could speak English therefore, we had issues on day 2 & 3 of the stay however, the room 209 we stayed was a large room with a beautiful toilet/bathroom. Day 1, reception staff member (Amalal Soufiane) was very kind and pleasant. He was the only person who could speak to us in English that day and it made a big difference when compared to other days. We were so pleased to see him working after that in the reception area. Last day, we managed to speak to the Hotel General Manager and he seems to be very welcoming, kind and understanding therefore, we do sincerely hope he will make the required adjustments...

Beautiful property and rooms Little expensive

It was a short yet lovely stay. Polite and very helpful staff from the GM to the bartender.

Un service de qualité et empreint de chaleur humaine. Une cuisine locale de bon niveau. Grandes chambres parfaitement équipées. The place to be !

Me gusto si Ubicación Tienes varias opciones de Restaurantes y amplios espacios en sus habitaciones