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All staffs were very kind and gentle. Nice place for birdwatching

Low standard room, hard matress, no light by the zink. Wild dogs all over the place makingnit feel a bit unsecure. Dirty pool. Gym was like a dirty storage eith 4 bikes.

Room clean and insect free. However fixtures and fittings tired and old and generally in need of attention/refurbishment. Pool looked amazing, but i didn't have time to try it out.

Perfectly located for the Sepilok orang utan and Borneo bear sanctuaries! Also the RDC! The hotel is set in a beautiful location and is full of stunning views! The owners were very welcoming and willing to share their passionate stories about the hotel! Breakfast was good - different on both mornings. Tasty and light food to set you up for the days! Dinner was also good - nice menu catering for everyone. The rooms are clean and simple - just how they should be in a rain forest!

We stayed for 2 nights, it was good value for money. This resort is located in the jungle so you can enjoy peaceful environment. Very close to orangutan and sunbear sanctuary. Breakfast options are very limited. Some things could be improved for example notice about renovation taking place in the resort, we touched few times freshly painted barrier and had problem to remove it from the body, there was no sign about that which was a bit annoying. Rooms also need some touch. Pool was nice, but opening hours are quite short (9am-5:30pm). Overall experience was good.

We did not manage to stay at this hotel for the whole of our booking, the room was dirty with ants all over the floor and suspicious stains all over the yellowed bedding. The shower didn't reach the holder and ran cold water only. Staff at the restaurant audibly laughed when we spoke to them and the food was limited and poor. As a 2 star establishment I was not expecting much but I do expect a clean room.

Economical and well situated. Close to Orang-utan and SunBear centres. Has expansive network of trails behind the property that are good for birding.

The hotel is dishevelled and grubby. The pool water looked stagnent andd was so dirty you couldn't see the bottom. I left after having walked around the grounds whilst waiting to check in.

Convenient and close to Orangutans!!

Uns ist bewusst, dass es das Klima sicherlich schwierig macht alles sauber und in Schuss zu halten, aber das Zimmer war komplett voll Schimmel. Die gesamte Decke hat geschimmelt, es war unglaublich dreckig (Bad, Boden, Bettwäsche) und das Mobiliar fiel bereits auseinander. Neben einem Hocker der fast in Einzelteilen hing, dem Bett mit Rissen und dem Schrank, der von Holzwürmern geplagt war, stand auch jedes Mal das gesamte Bad unterwasser sobald man den Wasserhahn aufgedreht hat, da nichts dicht war. Dieses Hotel gehört renoviert. Es ist eklig und veraltet. Das Personal trägt nicht wirklich zur Erhaltung des ganzen bei. Jeder Mitarbeiter den man sieht, ist ganztägig am Handy. Egal ob die Damen beim Frühstück, die Putzkräfte oder die Angestellten am Pool. Entsprechend war es wenig überraschend, dass das Zimmer an keinem der 3 Tage gemacht wurde. Es wurden lediglich frische Handtücher und Toilettenpapier vor die Tür gestellt. Der Pool sah so trüb und unschön aus, dass wir uns nicht reingetraut haben. Das Frühstück bestand aus Toast, Kartoffelspalten, Nudeln, Baked Beans, Melone und einer Eivariation plus Wasser und Kaffe. Und das alles hat leider nicht mal gut geschmeckt. Dieses Hotel würden wir nicht weiter empfehlen und auch auf keinen Fall nochmals buchen. Daran ist nichts gut, außer die Lage direkt neben den Orang Utan Rehabilitation Center, den Sonnenbären und dem Rainforrest Discovery Center.

The room was very shadow, old and I would say dirty. Was on -1 floor (maybe I was unlucky to be assigned this Room). Bad experience for the room. Location is good, also the pool.

レセプションから部屋迄のアクセスに階段が多い

Jättefin bild på poolen. Den fick oss att välja detta hotell. Nu finns det inte så många andra att välja på i närheten så det fick bli detta då det är väldigt nära till orangutanger och solbjörnar Men gammalt och slitet, trånga rum även då vi valde "delux". Slitna toaletter och duschar. Frukosten var inte mycket att hänga i granen. En frukt, en sorts ägg och en korv fanns att äta. Ingen juice utan vatten och kaffe Skulle kunna bli ett toppenhotell med lite mer serviceminded personal och några hinkar målarfärg. Men skall ni bo 1 natt för att enkelt kunna ta er till Orangutangerna som ligger knappt 5 min promenad bort så funkar det kanon.

Very dated basic room with hard mattress resulting in difficult night sleep. Bathroom needs a renovation as just functional. Only good thing was that we got a room with air-conditioning. The facility is 30years old and desperately needs the rooms to be renovated, 3 booked 3 night and left after 2 nights as we were feeling unwell with respiratory issues for what i believe was spending time in our room.

Very basic service from hotel staff - ie they give you the room key and that’s it. The room is also basic. While it had clealry been cleaned there were still ants all over the bed. And very noisy - you can hear your neighbours and all movement. Overall ok for a 24 hour stopover to see the few local sights - which are all easy walking distance.

One night stay before heading to the Kinabatangan River. Easy walk to the Orangutan + Sunbear rehab centres (both amazing). Was a long walk to my room with many uneven steps along the boardwalk without any offer of help with my bags. I felt reception was quite poor - check in at 3pm and i arrived around 10.40 - was told I could put my bags down the end until check in but no further advice, but if I had rushed could have made the morning session with orangutans (I arrived just after 11 and was too late for the office). There was a night walk on offer but was not told anything about it. At dinner I was told to move from the table I'd chosen overlooking the lake, to any others all looking over the carpark, with no further explanation (apparently for a tour group). Room was quite good - good size, small balcony. Pool ok. Gym equipment was very old / looked unsafe.

Setting was lovely and very convenient for OrangUtanRehabilitation and So nbear conservation. Accommodation was mediocre as was food. Bathroom very basic and toilet and sink both leaked constantly.

Great rural hotel. Wonderful hosts and within easy walk of the sun bear and orangutan centres. Would highly recommend if you love quiet and nature

The place is run down. Other visitors have been generous with their descriptions. Rooms need to be refurbished. Water pressure needs to be improved. The electric shower was a trickle and the temperature control was ineffective. Bedding was threadbare. Pillows were rock hard. Curtains were stained. Electric sockets and light switches were ingrained with dirt. Buffet breakfast was poor. Noodles, eggs, beans, potatoes, toast and fruit. Sounds ok but really not. Restaurant food selection was large but nothing healthy. Restaurant staff were mainly glum and certainly not welcoming. Reception staff were better. Wild dogs were roaming everywhere. Yes it is the jungle but it seems like no money is being spent here on improvements or maintenance. Stay at the Sepilok Nature Resort instead. It is still just a 5 minute walk to the orang utan and bear centres. It might cost a bit more it will be worth it. We had a meal there and it was vastly superior to the Jungle Retreat. Hope this helps some people avoid the terrible experience that we had.

A great stay for visiting the other areas of Sepilok. You get what you pay for. Good food in the restaurant there and the breakfast was better than expected. Excellent grounds for birding first thing in the morning. The closest accommodation to the Orangutan Rehabilitation Center (5 minute walk) but quite far from the Rainforest Discovery Center. We tried to walk to the RDC but got picked up by a black cab on the road side and paid 5 Ringits for the ride.