그랜드 호텔 엑셀시어

매우 친절하고, 호텔 위치가 좋습니다.

서비스도 위치도 너무 좋아요!!

모든 직원들이 믿을수 없을 정도로 친절하고 다정해요. 누구와 대화해도 기분이 좋아요. 멋진 크리스마스 인테리어도 좋고 음식도 좋아요. 전경도 너무 멋집니다!

Resepsiyondaki kadın çıkış saatimize 14 dedi biz 12.40 da resepsiyona geldiğimiz halde bizden 20 euro aldılar fazladan O yüzden çok sinirlendim

Clean, large room. Good breakfast. Friendly staff . Great location.

This is a great traditional hotel and the staff are marvelous. We had one issue with our room and were quickly switched to another, upgraded, room, and recieved numerous apologies for the inconvenience, which was minimal. The formal restaurant is lovely and the breakfast buffet (which you may choose to prepay) is excellent. The mushrooms were our favorite. My wife and I visited in the off season and appreciated the value. This hotel is located right outside Valletta's walls, so it is handy to everything in the city. And, a small note for those of us of a certain age, the hotel provides an oft running shuttle to the city gates at top of the hill, even though it is not far at all. Most recommended.

Lovely old school 5 star hotel. Short walk into Valletta but its up a steep hill. Transport desk where you can prepay your transport.

My stay at the Grand Hotel Excelsior was a disappointment, defined by "nickel-and-diming" and a lack of transparency that is entirely out of sync with a 5-star rating. Operational Failures: Pricing Inconsistency: I was quoted three different rates for the same breakfast: €40 in the lounge, €32 at reception, and €19 via the online platform. When I requested that Guest Relations honor the advertised online rate, they were slow to respond and eventually refused. There is zero rate integrity here. Questionable Policies: The first interaction upon arrival was a demand for a €150 deposit to cover "damages." Treating guests as a liability from the moment they check in is an insult. Furthermore, charging €5 for a lost key card is petty for an establishment of this supposed caliber; these are budget-hotel tactics. The Positives: The stay was only redeemed by the cleaning staff, who were exceptionally helpful and diligent, and the shuttle bus service, which was a convenient way to get into town. Conclusion: While the property is physically impressive, the management culture is rigid and unfriendly. A true luxury hotel prioritizes guest experience over rigid, petty fee structures. I will not be returning and cannot recommend this hotel to business or leisure travelers expecting genuine 5-star service.

The facilities and staff

Mooi hotel met heel vriendelijk personeel en uitstekende service en prachtig gelegen. Kamer mooi en proper. Het sanitair verdient een update. Kranen bad, douche en toiletspoeling verouderd en aan vervanging toe.

O hotel está antigo , ultrapassado no quarto só tem uma tomada o que dificulta carregar celular notebook e etc além de não fornecer adaptador de tomada ! Um absurdo ! Café da manhã muito ruim !

We are second time guest in this hotel, this time we come with another couple of friends , we chose de luxe room and we don t received , they offer a lower classed room , we where entitled to receive a bottle of wine per room and we don t received.. We called one day before the arrival asking if is possible to make an early check in the tell us that is possible and they will leave a note at the reception. On the arrival day at the reception they did nt know nothing about it and we wait untill 2 PM to receive that rooms which was note the rooms that we have paid. We will not come bak to this hotel anymore, this is not a five star hotel!

Great location and wonderful buffet

La stanza era fredda polverosa e internet non funzionava bene

Spacious, clean room and bathroom. Curious staff. On demand free shuttle to city.

Excellent staff throughout the hotel.

Rooms were clean, staff were attentive and friendly.

Bad service, hotel completely worn out; heat in the room wasnt working, as the TV and it was a superior room…

Staff were excellent Room was spotless

This is a grand lady of a hotel. A little bit tired in places but it has a good feeling to it. It reminds me of a cruise liner. The Reception staff are efficient but lack warmth, and the food and beverage staff are mostly chaotic, but if you brace yourself for it and allow for extra time and mistakes, you get there in the end - some more experienced staff at breakfast save the day. The whole food offering could do with an overhaul - it’s neither exciting nor extensive. However, for all that, the hotel has a charm about it, a location, a setting and poolside that is fabulous, so it makes it my hotel of choice in Valletta.