호텔 플라야 엔칸타다

가격이 싸고 평점이 4점대이길래 선택했는데... 그곳의 2일밤은 정말 최악이었습니다. 시설은 노후화되어 있고 샤워기의 물은 아무리 세게 틀어도 줄줄 새는 정도 입니다. 화장실에서는 약간의 악취 및 곰팡이냄새가 났습니다.그들은 이불이 아니라 얇은 담요같은 것을 제공했습니다. 그곳은 버스터미널 앞이어서 그런지 새벽내내 문을 닫아도 소음이 있었습니다. 시끄러운 오토바이가 지나가면 2~3번 잠이 깨는 건 감수해야 합니다. 호텔앞엔 겨우 6대정도의 주차공간만 있어서 우리는 주차문제를 겪었지만 직원은 적극적으로 돕지 않았습니다. 조식을 제공하지 않는다고 하여 편의점에서 음식물을 사오려고 했으나 냉장고가 없어서 그냥 로컬식당을 이용했습니다. 사진의 수영장은 락스냄새가 심하고 아무도 이용하지 않습니다. 티비사이즈도 방에 비해 너무 작더군요..장점?은 에어컨은 노후화되었지만 의외로 냄새는 나지 않았다는 것 정도네요..

Habitación cómoda

Short walk to the beach, and close enough to the 5th Avenue buzz.

Clean room, friendly stuff, short walk to the beach. Breakfast was not at the hotel. We were not able to fully use it due to excursions we booked (breakfast starts at 7:30am). Beside that it was nice place to stay.

Front desk performance. Housekeeping irregularities, costly breakfast considering what you get.

La habitacion esta bien comoda con lo ne esario, buena atencion del personal, lugar centrico cerca de todo, como el walmart plaza las perlas donde te recojen los tours de xcaret. Todos los dias hacen limpieza.

La sábanas tenían sangre y no había agua caliente te en la regadera

Súper limpio todo muy linda y espaciosa la habitación

excelente trato super amables y la habitacion super limpia

Muy limpia y amplia la habitación. Muy cómodo

Bad customer service.

My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.

Buena ubicación, habitaciones amplias y limpias

Las habitaciones son amplias y cómodas. Cuentan con frigobar. Internet rápido. La ubicación cómoda frente a la terminal ADO Alterna, a un par de cuadras de la 5th Av.

The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .

Excelentes instalaciones y cerca de ambiente nocturno de la ciudad.

Clean room quick check in

Muy lindo todo

Positif : grande chambre avec très grand lit. Accueil agréable. Bien situé. Petit réfrigérateur dans la chambre. Negatif : internet mauvais. Débit d'eau faible dans la douche. Ménage pas bien fait. Une cafetière dans la chambre mais rien pour faire du café ni du thé.

There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot