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Everything was fantastic! We really enjoyed our stay, and the staff was all very friendly.

The staff was amazing, the front desk helped with booking excursions, massages, and private chefs. We did the panoramic suite and it was big, comfy, and fun. We had our own rooftop pool and 3 king bedrooms/3 full bathrooms. Had a great on site restaurant and bar. Really nice gym. Elevator was available and some of the staff spoke English for us that need it. Only slight negatives where the nearby surroundings where not great to look at and the water would, at times, smell bad so we would have to let it run. Like most places, no hot water. A/C had to run nonstop to keep cool.

Cons: Unfortunately I am only giving two stars. There is no main pool, it’s under construction and empty. Theres a large tarp over the area where the pool is supposed to be. The website and the amenities are not updated and do not reflect the fact that there is no main pool available. I felt scammed. The rooms and bathrooms definitely need a deep cleaning and did not look like the penthouse rooms in the photos. Dishes were dusty, ceiling fans were dusty, there were dead roaches in the sliding doors. Corrosion everywhere in the bathrooms, but I think it’s from the salt water (shower and sinks run salty water not fresh water). The rooftop penthouse view was of another hotels construction site. Pros: The staff were very nice and attentive. Florencia is absolutely amazing! She was super friendly, helpful, and her recommendations were great. The air conditioner works really well. The WiFi is good and it did not got out once during my visit. The chef they recommended was wonderful. He was punctual and made us a delicious breakfast while we sleep in. He cleaned all entire kitchen area when he was done cooking.

The staff did not clean my room once during my visit after I requested multiple times. Each time I let the staff know to clean my room it wasn’t cleaned when I got back at the end of the day and the last day I was even refused towels.

Buen lugar para hospedarse, habitaciones limpias. Personal amable. Un poco lejano para puntos de interés (playas, parques) pero ideal si te gusta salir a dar largas caminatas. Un plus el Gimnasio bien equipado.

Excelente opción

Todo hermoso !

Was ok

Todo bien solo que la regadera no servía

Todo bien

Un hotel chiquito y silencioso, la alberca del cuarto está helada, lo cual es una pena porque no se puede usar., Pero la del penthouse esta muy bien. La limpieza podría mejorar. El personal muy amable . Muy bien ubicado.

Todo muy bien

Everyone and everything was wonderful. My only gripe is that the maintenance man walked in unannounced and that was very concerning for a group of women. I did complain to the owner about it.

J’ai séjourné dans cet établissement pendant 4 nuits. Dans l’ensemble, mon expérience a été correcte. Le lit était confortable, ce qui a rendu mon séjour agréable sur ce point, on avait accès à un atv payant aussi ce qui était plus facile pour nos déplacements. Cependant, j’ai été déçue par l’état des toilettes. Il y avait des odeurs de canalisation assez fortes et persistantes, ce qui était vraiment dérangeant au quotidien. Malheureusement, malgré notre signalement, l’hôtel n’a pas fait grand-chose pour résoudre le problème, ce qui est regrettable. À part cela, le service était bon. Le personnel est accueillant, gentil et toujours disponible, ce qui reste un point positif de l’établissement.

Wonderful staff,

The worst experience I have ever had at a hotel. From the over priced food to lack of communication. To having my room flooded simply because the drainage system wasn’t up to date. I then tried to call the front desk but there is no one to help you once it hits 10 pm. They add gratuity to every meal without your consent. Refused to move me rooms and refused to accommodate me while my room was litteraly flooded with water. The single worst experience I have ever had with a hotel and I will never be back to Tulum because of it. I would appreciate a full refund as my suit was ruined for my sisters wedding because of the flood.

The staff was incredibly helpful and exceptional. Without them, Irie wouldn’t be here. The bald-headed gentleman, in particular—there are no words to describe how sweet and wonderful he is! He consistently checked in on us to ensure we were doing well. Even during the crazier moments, they made sure we felt safe. Thank you all for making my husband’s and my experience in Tulum so amazing. We would definitely come back! 😊🤗

Stay was good would recommend

Amazing a beautiful experience

The rooms were clean and the staff were so welcoming. We all especially enjoyed the pool and the breakfasts!