라스 카바나스 델 카피탄

It was in construcción not able to take a good nap , in the Midle of the night really high music in the hotel

My reservation was for 2 adults and a 14 year old minor, but at the time of the reservation the receptionist stated that the minor was supposed to be a 1 year old infant so therefore they charged almost 1800 pesos more.

Very disappointed in this resort, we arrived late and we were shown to our room , we were very uncomfortable with the open kitchen and open space with our neighbour. We went to a grocer the next morning and throughly cleaned our place. It was very gross, but we decided to stick it out for 3 days. By day three we were ready to leave and find a better resort that suited our comfort zone. Unfortunately they would not give us a refund and though they did try to give us another room , we decided to stay put because we had cleaned the room and didn’t want to clean another. So we made the best of an extremely uncomfortable situation. The only internet was by the pool and lobby, we had been told it would be in our room the next day, never saw it,haha . Our bed was so hard, my wife had to put towels down to soften the mattress so she could sleep. No matches for our gas stove, and no hot water in the kitchen, it was so bad it was funny. The birds had free range to visit and leave calling cards. Pool was nice except for the dirty lounges and bird poop on the back of the lounges. The umbrellas were nicely decorated with the bird droppings also, nice to look at when you are relaxing. Every chair and couch were uncomfortable. Because the kitchens were open, it was very, very loud. Found popcorn kernels under the bed and a discarded plastic cup under the shelf in the kitchen. The resort looked nice in the pictures and the people working there were lovely. Never so happy to leave a holiday.

Good property right on the beach. Room has kitchen with full size refrigerator.

Very pretty property. Lively pools.

The beach here was great. There was lots of action, vendors, restaurants. Within the hotel, I really enjoyed the Mexican families, and how happy the children were playing with their siblings and parents. The staff were ver friendly and helpful.

Centrally located in town and on the beach; close to many dining and shopping options.

Me gustaron las instalaciones, el ambiente y el paisaje. Lo que no me gustó es que el estacionamiento para el coche está lejos y no está accesible por la noche, de manera que si hay una emergencia que requiera el uso de mi coche durante la noche, no hay manera de sacarlo del estacionamiento cerrado.

Went with family, we got 4 rooms, 2 out of the 4 rooms had ticks and bed bugs. Pools didn’t look clean.

Hubo cucarachas en el cuarto

Property is nice but I think it’s Overpriced. Can’t enjoy the beach because is overcrowded and loud music playing. No parking on property.

Excellent hotel support staff, specially parking staff were friendly. Front desk staff needs more customer service training, not friendly, always in a hurry, not accommodating. Hotels needs bell boys or at least luggage carts. Pools were clean, perhaps extending hours to 10 pm instead of 8pm. Great location, easy beach access, close to shopping and boat trip to Isla del Coral.

Su ubicación es excelente, para mi fue perfecto para descansar. Nos dejaron quedarnos un poco más por un extra, lo que nos dio un plus el ultimo día.

Ancient rooms , pool chairs full of bird poop. Family woke up with what looked like bed bug bites. Told office about the bed bugs they said some people are more prone to it. Asked for a discount they said no.

Our stay was amazing but their system was down and I wasn't able to pay with my debit card . I had to pay out of pocket which I wasn't expecting. The staff wasn't much help at providing information regarding the other payment options. Other then that it was a pleasant experience !

En general todo muy bien solo el estacionamiento está retirado. De verdad excelente servicio.

No refrigerator, had to walk a few blocks for cool water. No Uber service. Jacuzzi was too hot. Solicitors hanging around the property at all hours pestering guests to purchase tours. Limited restaurant options

Accueil exceptionnel,décors enchanteur,on se sent presque chez-soi,proximité du marché , directement sur le bord de la mer, plusieurs activités disponibles sur place

Todo muy bien, las albercas y habitaciones muy limpias

No fue lo que ofrecieron al momento de la reservación y el agua con la que te bañas no es potable totalmente salada