Eden Andalou Aquapark & Spa

From the moment we arrived at Eden Andalou we could not have felt MORE welcome. The reception staff were amazingly helpful and they changed our rooms immediately for us. ( as there was a slight mix up with room type) . The rooms are very spacious, spotlessly clean with enormous comfortable beds so we had no complaints at all. The rooms are cleaned daily, towels replaced and the bed linen linen changed at least twice a week. The food choices are excellent with loads of healthy Moroccan salads and plenty meat and fish choices in the evening. There is a lunchtime bbq every day too with plenty variety of other dishes to suit everyone pizza, pasta, tagines etc. The house wine and beer is also very good and plentiful. The service really was second to none on our 7 day visit. . Without exception every single member of staff was helpful and charming. Our breakfast and lunch waiter Ahmed was absolutely outstanding - he knew our names, what our coffee preferences were and where we preferred to sit and nothing was too much trouble for him, or indeed the bar staff too!

Absolutely wonderful hotel, truly the best staff I’ve ever come across. Hotel is spacious and a high standard. Food was fantastic and the pool was big with lots of loungers. Will definitely be back!

Everything was wonderful

Magnifique

Un havre de paix proche de Marrakech dans un très joli cadre verdoyant. Des animations et une cuisine élaborée. Le personnel est très sympathique et très accueillant.

Fantastiskt hotell. Rent, bra service och väldigt trevligt. Stora poolen lite kall på vintern men bra att simma i. Extra sängen lite väl hård men fin egen del i rummet. Det enda negativa var problemet att förmedla allergier. Serveringspersonalen förstod inte på varken engelska eller franska.

We enjoyed our stay at the hotel, its good if you want to lounge around and eat all day. We visited in February we had good weather in the week we stayed, so was surprised that the water in the pool was freezing. I was surprised at the limited pool space given the 5 star rating and the fact that the pool area was very basic looking. The hotel is located in a developing area, at the moment with limited surroundings as in not even a shop in walking distant, so you do have to commute. Its good that there is a shuttle available although availability can be limited. I like that there is 24 hour security at entrance. The room we stayed in was nice although it is showing signs of wear and tear especially in the bathroom. The buffets are ok, it does get repetitive. In terms of arranging excursions, you will be restricted as many online providers will not collect you from the hotel so you may have to pay extortionate fees for the hotel to arrange this. I hope the place improves as staff are friendly and makes you want tk return.

Room was large and comfortable, food was decent and varied (the different patisseries for dessert were amazing!). One heated pool and one heated waterslides area meant its worth a visit even in the cooler months. Loads of kids in half term, they had a great time. Contact the hotel early to book into the special restaurant, there was no availability for us for the 3 nights we were there. We were also too slow booking the free shuttle into town so had to pay for a taxi.

The staff was amazing. We enjoyed the suite as it was very spacious and had a lovely balcony. I would like to see more selection on the food side.

Great staff, good food - would highly recommend

Stayed with teenagers and hotels water park kept them entertained. Food good and staff extremely helpful. The hotel is away from any other shops etc so you need to get a taxi everywhere. The hotel offers taxis at slightly more expensive prices which you would expect. You can use Morocco’s own Uber type app called In Drive which is a lot cheaper. However you have a bit of a gamble on the quality of the driver. Hotel had great entertainment staff. Khalil was very good and engaged with holiday makers to the correct level without being too much. Perhaps the itinerary of activities could be advertised a bit earlier as some days the evening entertainment was only announced that morning. All in all a good value hotel with multi national guests all of whom were polite and friendly.

The staff in the spa who works at the reception is very rude.Few people had encounters with her.Otherwise ok.

Family of 4 including 6 and 9 year old girls. My thoughts: 1. Previous reviews about the hotel needing some updating are now out of date. It’s in very good condition following what looks like recent and ongoing refurbishments. 2. There are a LOT of staff and so always well looked after. Nearly all very nice, kind, helpful and friendly. Only exception is the booking office who weren’t great and at one point had a tether loud shouting saga (not sure what it was about). Rest were great and I’d rate highly. 3. Main restaurant (Atlas) was very good. Great choice of food for all ages and tasty. Normally had an extra bbq section most lunchtimes / dinners as well. Fez restaurant (where you normally get on free sitting a week) was actually a lot worse - food wasn’t great and some of it cold. 4. Entertainment was good. Fun nightly shows and ongoing activities for kids and adults alike. 5. Swimming pools. We went during February half term so conditions were never going to be wonderful but the smaller pool was nicely heated (great to stay in, harder to get out!). No one used the bigger pool as not heated but looks beautiful for the hotter months. 6. Water park was great. Again, felt like it had been through a recent renovation. About 8 slides were heated which helped during the cold period we were there. During hotter periods it would be even better. 7. Location - it’s about 15 mins to the airport and 20 minute cab into town that costs about 150 dirham. Overall rate it highly

Very helpful and friendly staff. Throughly enjoyed the service.

Amazing hotel, nice and clean. Food options were great, clean and classy, although was repetitive when you stay more days. I would go back and stay here. Slightly far from city center, but quite and welcoming

Not a real All Inclusive hotel - many things which are extra cost (e.g. ice cream). Airport shuttle to hotel is free but not on the way back which is ridiculous! The people dealing with excursions & taxis from the hotel are VERY RUDE and not organised. Had the feeling they are just trying to take your money!

I wouldn’t go again.

Clearly and not five star hotel, not even four. The list is too long, but we have already made a formal complaint with Expedia, which is being investigated. As an example, one of my children was called to one side by a security person in a remote part of the hotel, asking him for a coffee and a croissant. I only discovered this by chance, as I was walking in the area and saw my child carrying a hot coffee. One reported this to the management, they apologised but did not look like this was a big issue for them. Nobody seemed to care, the hotel was probably last updated 20 years ago and corrupt employees used every opportunity to sell services which were already included in an all-inclusive package. I cannot believe it is a Marriott. I know their standards, and this is not one of them.

Despite the occasional cloudy weather, our stay at Eden Andalou Acqupark & Spa was truly memorable. The exceptional hospitality, delicious food, and engaging entertainment made it a fantastic vacation for our family. We highly recommend this resort to anyone seeking a relaxing and enjoyable Moroccan getaway.

Great stay with family of young kids. Lots to do, great team and nice facilities.