룸 메이트 아이타나, 암스테르담

New building and neat interior. Kind staffs (Nelson in concierge was the best). But the wall is thin and ventilation fan (constant) is loud.

clean and quit

Good location, friendly staff and nice room

beautiful

Perfekt

The hotel itself is overall okay. However, we were majorly disappointed and let down by the customer service side of things. We arrived a day late due to 3x delays in the airport followed by a cancelled flight so didn’t fly on the intended day. Whilst this isn’t the hotels fault, they’d already given our room away by the time we’d gotten there considering we arrived early hours the next day. The staff sorting our room out seemed very sheepish and we basically had to ask them what was going on due to them taking a while to check us in hence us finding this out. Expedia had emailed them to let them know we weren’t coming and the hotel had the cheek to say about us phoning them although we were exhausted in the airport till stupid hours trying to rebook early flights etc. They could’ve even given us a courtesy call however nothing and just presumed we weren’t coming and they were just going to book our room out so they’d keep our money and get extra money from someone else going in there which just is baffling that someone would spend as much as we did just to not turn up. Think common sense would prevail here. Just to add, the room we were subsidised with was not up to our standard for various reasons. Overall not massively impressed due to the lack of sympathy or help from the hotel. We wouldn’t stay here again mainly for this whole ordeal. Again, this isn’t a bitter review because of this as the hotel itself was nice just majorly let down from the customer service

The bed/pillows were excellent. The room was clean and quiet. On check in Merijn was efficient, funny and asked all the right questions! Warm welcome. Unfortunately, I was seated for dinner the first night and the dining was filled with a sewer smell couldn’t enjoy my food but they took it off the bill

Ubicación

Everything

Room was very nice. Staff was friendly and attentive. Only downside was the restaurant, which we tried to use but after 20" from being seated, no one ever showed up to serve us , even though we were one of only 2 occupied tables

Lovely hotel close to the main train station

Very poor location. Long walking distance from the hotel to practically anywhere besides the central station. It’s located on a isolated pier with nothing interesting around. The hotel itself is a bit boring. The elevators a joke. Very slow and always crowded. Not possible to buy anything extra like a soda or amenities at the hotel. No kiosk or vending Machines available. All in all not worth the price.

Na

We arrived early in the morning and check in wasn’t till 4, so they found a room for us to change to that we could check in at 10am which helped us out so much! The rooms were clean, so spacious, and the staff were extremely accommodating and kind. There are lifts for easy access everywhere, which is rare in Amsterdam! Amazing stay and wouldn’t choose any other hotel - will definitely be coming back to this one every time! Location is amazing too, only 10-15 minute walk to Dam Square.

Rooms were great and facilities amazing. Front desk staff goes above and beyond, specially Julia. She made all the difference in the world and made sure we had a pleasant stay.

Clean room and friendly staff. For us it was a great location and close to train station. Nice to have breakfast included.

Great😎

Great location, amenities and luxurious hotel!

Amazing hotel, staff really lovely and attentive.

Hotel bem localizado e com uma ótima estrutura. Quarto espaçoso, cama muito confortável e acústica excelente. O único ponto negativo que tenho é em relação ao ar condicionado que não funcionava bem. Eram dias bem frios durante a minha hospedagem e o quarto não se aquecia da maneira adequada, então acabou afetando nosso conforto durante a estadia.