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When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book

LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.

We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.

A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).

The Emerald has deteriorated significantly in recent years. Great staff but other than that the place is a dump.

Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.

Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.

The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.

Abit confusing to get to our room but we enjoyed our comfortable stay!

Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay

Car park too low for our vehicle

Central. Not able to park in parking area as not accessible after 7pm. Bed was twin beds with no under sheet, so a ridge in middle.

Nice

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Did get 2 king sized beds after I called and asked. All 5 people had to share one bed so some slept on the floor with the sheet as a blanket. Couldn’t go to reception because we checked in right before closing time

Well other than the fact that it was cozy. some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance. And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.

Close proximity to Tatapouri restaurant and central to city centre. Enjoyed walk down the street and people watching. City feels safe v

Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!

Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also

I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.