포 포인츠 바이 쉐라톤 보라카이

The place is great just be prepared to walk up and downhill to the beach. A golf cart/shuttle for visitors that need assistance will be helpful.

The breakfast is very good. Excellent sercive by breakfast staff with a special mention for Jershamae, John and Mary Rose (MM). The doorman, Rolen is the Philippines best! He greets everyone with a friendly, caring smile. Mary at reception is fantastic. Very attentive and friendly. The rooms are nice and clean. Hotel is in a great location.

The rooms are spacious with good standard, what you would expect from a Sheraton hotel. Maintenance can be packing a bit when you notice the occasional wallpaper falling off, etc. Breakfast was really good though, the best I’ve had in the Philippines catering for both asian and western clients. I had an issue i. The first night though, which I’m not at all happy with how it was handled. Upon check in, I realized the aircon in my room was stuck at 13C, so maintenance came in and suggested to turn it off, as it would «Get back to normal temperarures later». That never happened. On top of that, the HVAC system was making very loud noises, even with the aircon turned off, I measured almost 50db, while ideal for sleeping is below 30db (whitenoise is 20db). I complained about it as I wasn’t able to fall asleep and the night staff had no interest in doing much, neither the maintenance staff. I did not sleep the whole first night, and had to wait until 8:10am for the hotel manager to arrive to solve the situation (he was late to work). His solutions were also less than satisfactory. It took him about 2h30 to manage something. He presented me with a room that was smaller than mine, and I said I would not accept anything less than what I paid for - I was exhausted and in the end, he managed to find me a similar room, but he should’ve at least upgraded me after all (which I requested to no avail). I only got a small credit to use at the restaurant. There are no sunbeds at the beach.

Disappointed with the beach , no recliners

No beach view. Far away 15 min walk from the beach. Not correct information on hotels.com web.

The room was very nice 👌 Staff was beyoud helpful,

Everyone was very courteous

The room was spacious. The staff were friendly and helpful. The breakfast had a good selection. The cleaning of the rooms could be better, the bathroom bins don’t have lids so the bathrooms get very smelly very quickly. I had to ask several times for basics like shower gel and toilet roll. Don’t bother with room service, it was slow and served cold. Good location if you’re looking for somewhere a little bit quieter.

Room was clean and very comfortable access to pool was a great plus the breakfast pool, dirty multiple times maybe add more shuttle times

All the staff from the entrance to the inside were all very kind and welcoming. The hotel was also very clean and very well kept. I will definitely be back.

Staff

The room was spotless, highly recommend asking for the top floor if available, our room 1712 had a view of the pool and a partial view of the ocean. Staff was outstanding, the most respectful and gracious employees i have ever seen, they really go above and beyond to help. The most beautiful part of white beach in my opinion wss only a short walk from the hotel (maybe 3 minutes). Every part of this Hotel, Staff, Room, Breakfast Buffet, Concierge Service was top notch. Can't say enough good things about this place, dont want to leave after 5 nights here but will definitely be coming back.

This hotel is located near the beach. The hotel is very nice and staff are very accommodating

Room was big enough. Attentive staff but still needs seasoning & more training. Attention to details will make the staff perfect!

Extended one more night. Jershamae T. O. at the buffet breakfast was excellent. Everyone is very friendly here.

Spacious, clean room. Friendly staff especially Jershamae T. O. at the buffet breakfast. She was the most attentive, warm, friendly server I have ever met. The shuttle service to D'Mall was great and convenient. The dooorman is very friendly too.

Clean room, good breakfast, complimentary parking for our motorcycles, we will return!

Room is spotless. Staff courteous,friendly and accomodating. Facility is top notch. I highly recommend the location especially of you like a quieter beach area.

Wonderful staff, beautiful hotel, and the buffet was delicious.

Clean room, service are good , amenities are good, only issues is the food it took time fir them To serve food , also some of the food are cold