Poor Management, before I book in app the receptionist told me that it's okay to take photos. But upon check in there they want to fine me 10,000 pesos because taking photos are not allowed in hotel. Can I demand refund on this. :(
When I arrived at the hotel the gate was closed and the hotel used only several lamp. I was shock. Actually this hotel was closed and under renovation. We were the only guest there. Very poor. They haven't tell us before if they are closed. I never have this bad experienced before.
Shower in 1 out of 3 rooms not working (imagine not being able to shower at night after swimming at the pool and having had to wait for somebody to conduct a non-existent repair).. cable tv in 2 out 3 rooms down, not working phone on 2 of the rooms. Storm wave pool machine under repair. P.S. They "fixed" the shower a little more than 2 hours before we leave. They offered to change rooms at almost 12mn and the compensation they can think of is to extend checkout by 2pm. Can't give any refund/discount daw but they will have their boss talk to where I booked online. Super not worth the price being charged.