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Poor aircon... There's insect at the chair like "surot"

My request for 1 double was not responded to. The staff said they cannot view requests in their system. Really? I understand that all available rooms are two beds (no possibility for upgrades) but it would have been better that I was informed beforehand so expectations can be managed. There is no elevator and no one to assist you in carrying a heavy luggage up and down the stairs. There is no heater do you have to survive bathing in cold water. The water pipes are very, very visible in my room ' s ceiling. There is no TV, too. I booked for 3 days and checked out after the first night even if I have already paid in advance because staying there is just not worth it.