빌라 카세레스 호텔

Great location centre of Naga , great breakfast and dining options, considering its main road location it can get a little noisey especially at night

Everything was great. Breakfast and lunch buffet was empty most of the time. BUT, they would get anything you ask for IMMEDIATELY. I was just wondering why they had many,many staff standing around looking around if anyone needed anything but didnt fill buffet unless asked for though they saw it was empty. They could've had them walk the line constantly making sure not missing anything.

No

The staff was very attentive and helpful. Did not appreciatethe service fees applied to your bills for services. Have found that customers usually leave tips better than service fees. Really question as to who gets the money. The lobby most of the time smell like sewer. The swimming area smell like Sewer. The buffet food was cold. There was only three lounger chairs at the swimming pool. And they were not in the sun for sunbathing. The hot tub was cold always. The airport shuttle was punctual. Free breakfast was appreciated but cold. The staff was very friendly and was happy to try to take care of your needs. All in all we enjoyed our stay there except for those problems that need to be taken care of. it was a good bang for the bucks. And it would be nice to have cocktails on the premises. The swim up bar was never open while we were there.

All the staff was very much friendly and helpful. The food was excellent. The service was better. The shuttle was nice and was very punctual. We will stay again

Staff friendly and helpful

We are a family of 5 with a toddler and booked 2 family rooms at Villa Caceres through Expedia. After the booking was confirmed to I reached out directly to the hotel via email requesting rooms that are far away from the hotels function rooms having the experience 3 years ago being placed near a function room at this hotel where the deafening noise from a reunion at the function room lasted till 1am in the morning. We requested to be transferred to another room but none was available. Now after several emails assuring us that our rooms will be in a quiet location we were still placed in rooms that are more or less 5 meters from one of their function rooms. Our secind night there was a reunion at the function room, I was about to fall asleep when the noise) loud music, yelling at the function room and even the corridor where our rooms are. I called the front desk who transferred me snd my eife to another room but it was alsi near a function room but the noise was more tolerable. Needless to say we did not have a restfull night. More so with my son and his wife and a toddler. The following day at check out I asked to talk to the Hotel manager who kept on apologizing and said he will have this investigated. I said to him investigated for what the hotel has function rooms right smack in the middle of your guest rooms and the rooms are not sound proof, you are putting the comfort of your guest last and in violation of of the civil code of the Philippines RA386 article 694-707 .

The room is nice but the restroom need updating. The people are very nice

Clean room and friendly staff

Great

It was excellent experience.room was clean food was great!!!! Nice staff.

No hot water and ask them if they can fix it. They told us to run the water for a while until hot water comes.(it never did). The next night found cockroach over our headboard. The whole room smells liked mildew. Not happy overall. Not planning to stay the next time we come in the Philippines. I will not recommend to our friends and family.

Room furnitures old, not well insulated, can hear people talking outside, no running hot water, food not replenished at the buffet. AC dripping water at the food area. Almost fell from it.

please do not spray Baygon ... I can smell it every where. Also the breakfast buffet can still be improved (taste and selections).

Big room and clean

Comfortable place to stay

The structure of the hotel is unique. The breakfast and dining options in and around the hotel are a plus.

friendly front desk staff

Our room is impeccable and all the necessities of a traveler are available just like what five star hotels provide to their customers. This will be our go to hotel whenever we visit Naga from here on. Lastly, thank you to all the hotel staff for making our stay a very comfortable one.

I enjoyed my stay...the daily operations during working hours was a little loud of the 3rd floor...but it was super quiet at night