맥도날드 스페이 밸리 리조트

NO POOL! Also -Maintenance staff and supervisor showing complete disregard for customer privacy and willingly disturbing guests then knocking on door to again disturb and also argue with guests when asked to stop and get off the roof . ... Management had no idea what was going on in there in their own resort. Avoid

The best was the staff and the location/scenery/landscape around it. Green areas maintenance seem to be a high priority in this property, and the views from the apartment were simply amazing. The front desk staff is amazing, same as the maintenance guy who came to change the kettle. All of that would have taken me up to a 5 stars rating. However, the apartment already seen its best years, with the exception of the bathrooms that seem to be renovated not long ago. The water pressure in the showers was really low, the radiators do not distribute heating properly (not a maintenance issue, but simply old buddies that need rest now), the squeaking in the stairs and the second floor is heard anywhere in the first floor, one TV remote sensor in bedroom was not working and could not be fixed (only to be used manually) and some things in the kitchen (i.e., the kettle had green lime scale inside) are making me rating it as a 3 star stay. That said, it was a cozy place to return to after daily outdoor activities.

Accommodation was a bit tired, toilet didn’t flush, found previous guests possessions in one of rooms and pool was closed. Able to use a different pool locally but it was a drive away and had to take towels with us leaving deposit at resort and bring them back again which was a bit of a pain, particularly when we wanted to swim on morning of checkout.

Apartment allocated on arrival in disrepair. Trying to get this sorted out was extremely stressful and we spent 2 hrs trying talking to both MacDonald Resort staff and Hotels.com neither were taking ownership of sorting it out. Hotels.com solution was refund ! So we had travelled to Aviemore what did the expect us to do next !! Resort staff wanted us offered the only one apartment they said available if a lower standard than booked. There answer was to contact the third oarty we booked through - not very helpful ! Also advised on arrival that leisure facilities at site were closed.

House was very clean and well maintained.

Room was clean and all

Clean and well maintained unlike lodges at main MacDonald hotel which were a bit worn out

Units were upsold and in a tired, sorry state. No satellite TV as advertised, poor lighting around the area. Spa didn't work, place was half empty and no Live entertainment as advertised. Resturant was dispicable with the chef rushing out mains while starters were still being eaten. My family members got food poisoning. Left the next day (was intended to be a 3 day stay). Contacted the Manager who was neither interested nor apologetic and told us to contact Expedia if we wanted a refund!!

Clean room, helpful staff in the restaurant as two members of the group were gluten free.

Friendly staff

Beautiful spacious villa with large conservatory looking over the golfcourse. Designated parking space and handy for all the resort and village facilities.

Overall for what we paid it was good value for money, staff were excellent but the property is in serious need of upgrades, it’s still very much a 1980s property, clean enough but it’s not as comfortable as it once was, it was better 15+ years ago when I last stayed and it was tired looking then, I paid a fair price when using my £134 key cain rewards but not sure paying full price would’ve been worth it, a serious upgrade and it could get a serious boost, the food was fair but limited with choice, not sure a steakhouse would be a fair description, again a bit more choice and it could be a busier place, it wasn’t busy at all any of the nights we were in, the lack of choice of food on the menu may have a part in that too.

Property was very dated and grubby. Really in need of a renovation

Perfectly functional accommodation. It was clean and well appointed, but certainly nothing special. We had expected more and were a bit underwhelmed. Pool was out of order for our stay

I have stayed previously but found the apartment quite run down. Broken kitchen plinth, broken conservatory chair, chipped & stained paintwork, stained carpets. Definitely needs a repaint and new, easily cleaned flooring

Cleanliness was poor - we booked a dog friendly lodge (at a extra cost) but still don't expect to have mould on the curtains, lots of other dog hair as an extra carpet and on soft furnishings. Needs a bit of TLC all round and a lick of paint. Used the pool and sauna which was good, but the jacuzzi was out of use. Staff that we spoke to were welcoming and helpful but we didn't address cleanliness until we left. They offered a small refund of half of our dog fee.

The apartment was spacious for the two of us, the beds were comfortable, the kitchen had a good range of appliances and the lounge had comfortable seating.

The property is brilliant the only issue was finding the place. There are a lot of hotels with similar names I suggest what three words is put on the address of the booking in point😀

Another good stay at this resort, this time in a one bedroom Alvie unit. Everything great apart from the bed being double not king. Enjoyed the golf on the doorstep but didn’t use many other facilities this visit.

Property was in a very poor state of repair which was reported to the Reception the following day. Missing cutlery (i.e. only had 1 dinner knife and 3 side plate knives, 2 dinner forks and 2 desert forks). Pillows were lumpy and hard. All the staff would say it would be reported to maintenance tea. The balcony was split and totally unsafe and should have been addressed immediately and it was not/