컴패스 호스피탈리티의 하이랜드 호텔

COACH PARTIES MEANT INDIVIDUAL GUESTS GOT LITTLE ATTENTION. Breakfast was especially bad food and drink items were running out and not replaced young staff were taking one plate at a time to kitchen when there were dirty tables everywhere. Staff just seemd uninterested. One exeption was reception who was very good. Whole hotel a bit tired

Magnifique hôtel de style victorien, et très beau village. Le personnel manque un peu de joie et d'entrain, pour certains d'entre eux. Bon rapport qualité/prix.

What was once a grand hotel in its hey-day, it is now very tired, e.g. peeling paint, water stains on bedroom ceiling, etc. Very limited menu selection for evening meal, but food was the hotel's only saving grace. Everything else, sadly, had a Fawlty Towers vibe to it. The hotel needs a lot of investment and a complete overhaul of its staff training programme.

Beautiful hotel on the ground floor, lots of space to sit and enjoy the beautiful surroundings. Friendly staff. The hotel has a lot of charm. However, the room is very basic and misses any charm, the mattress is old and uncomfortable and outdated bathroom. Breakfast was also very basic.

Lovely Hotel we itj character in the Scottish Higlands

Lovely place, been before, totally different this time, a couple of staff really rude, cleanliness is not great, carpet dirty, lots of cobwebs on inside of windows, hardly any alcohol on tap as staff said theyve not had an order from Easter, shocked to see the manager still there, after stories.

Staff very helpful, room was clean, it was as we expected it to be.

Charming town and hotel.

Had a wonderful time. Very relaxing.

O hotel é incrível, super aconchegante, tem aquecedores em todas as áreas. Fica em um vilarejo um pouco distante de Inverness (25/30 minutos de carro), mas vale muito a pena pois proporciona uma verdadeira imersão nas Terras Altas.

The staff are friendly. Dinning room service great, and food good. Building and rooms in need of some refurbishment. Good location.

Beautiful old hotel. I arrived to a beautiful old hotel lodge lobby. It’s lined with fantastic old pinewood panelled walls. The staircase was also quite nice to look at. The staff were very friendly and parking was easy. My room was clean, nice and warm. Good hot water pressure, comfortable bed and it was quiet at night. I used the Highland Hotel as a base to drive around the Upper Highlands for a few days. Definitely a great pick. I didn’t eat or drink at the Hotel, but the bar looked good with plenty of comfortable places to sit. I had a nice stay. 👍

classic large hotel, great history. very quiet at the moment but staff were friendly, especially the lady behind the bar (and reception too!) Would stay again

Nice hotel, large entrance and reception hall. Room clean and warm. Well worth the cost.

Building itself looks very nice but definitely needs upgrades. First thing we've noticed was old single glazed windows without possibility to lock them. Cups was dirty with hair inside and spoons in the room looks like someone licked and left them on the table. Another thing is tiny radiators in such a big room. There is not a chance to heat the room with them. We needed to ask for additional heater which have been provided (small oil electric heater) but didn't make much difference as we woke up with ice on the window inside the room. Restaurant food... Well not much choice but dinner wasn't bad but breakfast... Don't know where to start. Barely few guests in there yet food lukewarm, dirty jugs, hairs on the food, coffee jugs empty and the guy who seems to be responsible for all the food served looks like he couldn't be less bothered. Only good thing in this place is attitude of receptionists. Both of them was really helpfull. Do we come back? Not.

We were given a pokey little room, (really small not enough seats) not as advertised on the website. The bathroom was from the 1970s, there was no TV,the telephone was unplugged. When we plugged it in it still didn’t work. The room smelled of mothballs with old fashioned furniture. As the phone didn’t work My husband had to go down to reception to complain about the lack of a TV. He was given another room key so we moved. This room was bigger and more modern with an updated bathroom. Although more up to date , some of the furniture was worn out- 2 chairs especially were totally worn out on the seat /back. To top it all, when we put the TV on, the reception was soo bad we could only get to watch 1 channel as every other channel froze/pixelated!

Always comfortable

Staff were friendly and service was good from them ,room was a bit dated but warm and comfortable

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comfortable, we have visited several times this year.