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Helpful staff

Manejaron la crisis del Apagon de manera espectacular

Mucho más de lo que esperaba! Buenísimo!

Nice Hotel in a good location

My go to hotel in Madrid

The staff has great attention to details. The team at the hotel makes you feel comfortable. The beds are great and the A/C is fantastic (something rare in Europe). Also the location is great with restaurants around the block. Since its a new build building the rooms are reasonable. Ive stayed here maybe 30-40 nights already.

Bien ubicado, buena relación precio - calidad

The early check in was much appreciated

Eu adorei minha estadia nesse hotel, o acesso as lojas é muito fácil e tem excelentes opções de restaurantes na região. Do mesmo modo é fácil pegar o metro ou ônibus de onde esta. O quarto é espaçoso, a limpeza impecável e muito confortável. Quando voltar para Madrid me hospedarei novamente e indicarei sempre aos amigos. Todos os dias também são deixadas duas garrafas de água, muito atencioso da parte deles.

Great

Beautiful 5star hotel located in ideal location in central Madrid. Easy access to amazing restaurants and high end merch within walking distance. The US embassy is around the corner. Uber access makes traversing the city to the Prado while you can walk to the Archeological Museum. We did not access the restaurant on site. The curbside bell gentleman were excellent. The daily cleaning service was top end. The only negative was during the country wide blackout in which the hotel surprisingly did not run on generator outside of the main lobby and stairwell — the front desk laughed at my daughter when she asked if she could charge one of our phones to enable us to contact our son. I overlooked this and would still rate this hotel a def 5star.

Extremely loud noise from street,even on 6th floor

Amazing hotel, during the Spain blackout they were wonderful and had food ready for people. Specifically Gema was an angel during a crazy time.

Wonderful hotel. Staying there for the marathon and it was ideal for the start and finish. Well served by metro links to and from the airport, and round the city. We were due to leave on the day of the blackout. The hotel staff were wonderful and really looked after us on what must have been a very difficult situation for them. Highly recommend this hotel for a trip to Madrid.

Totalmente recomendado, todo está excelente desde el desayuno, la atención, la ubicación. Volvería definitivamente

Habitaciones nuevas, limpias, 5 minutos caminando al metro, el personal del hotel fue muy amable y atento siempre. El desayuno buffet es buenísimo, recomiendo mucho el hotel

Location was inconvenient. Rooms were comfortable. not many dinning options.

En general bien. No nos gustó la habitación que nos dieron....era interior. Tampoco nos gustó nada que nos dieran una invitación para tomar algo en el bar del hotel y después de tomar una caña y un café nos dijeran que el tipo de caña (era normal de tamaño) no entraba....tenía que haber avisado al camarero antes de servir que era con cargo a la invitación y por ello nos pondría una mini caña. Realmente para un hotel de 5* resulta muy muy Cómo es posible que no se den cuenta ?

Very nice Hotel !

Excelente hotel! Café da manhã incrível. Só não gostei da iluminação do quarto que é muito escuro