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Gutes sauberes Hotel. Lifte funktionieren öfters nickt und Salzwasserpool

We booked this hotel expecting a four-star experience and paid extra for the premium upgrade. Unfortunately, it fell well short. The biggest disappointment by far was the food. Breakfast was genuinely poor, and the buffet seemed terrified of seasoning. If you're coeliac, vegetarian or especially lactose intolerant, the choice is extremely limited. The Mexican restaurant somehow managed to remove every trace of flavour from Mexican food, we actually walked out without finishing our meal. We didn't even bother with the Brazilian restaurant after seeing the lack of vegetarian options. The premium upgrade wasn't worth the money. Table service was erratic, the food only marginally better, and on the very day we upgraded I was charged for a beer I'd ordered an hour earlier. Technically within the rules? Yes. Needlessly petty Absolutely. The mattress was worn out and uncomfortable, but the biggest concern after the food was the cockroaches. We encountered them in our room, around the hotel eating areas, and even found a dead one in the corridor outside our room. We appreciate insects exist in the Canary Islands, but seeing them in guest accommodation and dining areas was concerning enough that we went out and bought our own insecticide spray. From Thursday onwards, heavy bass from a nearby beach stage continued until around 3am every night, making sleep difficult. The only real positive was the lovely lady who checked us in. I've stayed in better three-star hotels

Jeg hadde et fint opphold. Alt stod til forventningene og det var ryddig og rent. Rommet var romslig for bare meg og det var enkelt p få behagelig temperatur med aircondition. Jeg fant også enkelt plass ved bassenget om morgenen. Jeg synes det var litt kjipt at området som viste fotball VM ikke var større eller hadde bedre lyd, og litt kjedelig å stå i kø i over 40 minutter for å sjekke inn. Her mener jeg det kunne vært effektivisert.

We loved the pools and availability of the sun loungers all the time. The food was amazing and presented for every meal. All the staff were friendly and very helpful. Rooms were spacious and bathrooms clean. Bonus to have some UK tv channels. All inclusive package had good choices and liked that there were other cafes and bars included outside the hotel . Wil definitely recommend this to our friends and family.

Un endroit parfait pour les familles. Piscines, plage à 300 mètres de l’hôtel et un kids club gratuit pour les enfants de 4 à 12 ans. Il y a aussi un centre de thallasso avec un fitness. Vous avez plusieurs restaurants dans le complexe et un large choix de nourriture.

es war ein herrlicher Urlaub, die Anlage ist sehr schön und weitläufig

Everything was good, lots of shops and restaurants near by if you go half board then you have the option to eat out also.

Everything was perfectly fine

Room: OK Restaurant: Good Reception: Very nice and professionel Other: It is not a cozy hotel.

This is a really lovely hotel. Huge pool areas with lots of sunbeds. We had booked half board and the food was really good. A couple of gripes, three euros per day to rent the security box in the room was ridiculous considering how much we paid for the week. Also we chose this hotel as it had four padel courts but none were operational which was really disappointing. We would stay here again.

I’ve stayed here before, last summer and I feel the quality of the food has improved, especially the dinner. Location is great. Right by the beach and not too far from the airport. While not in disrepair, the hotel could do with a slight refurbishment. The spa was a nice touch but not all in working order. Steam room was out of order. Guest relations staff were amazing. Lionel paid attention to detail. He heard me mention it was my sister’s bday and when we came back from the spa, wine was delivered to our room. There are definitely more pros than cons to this hotel. I would definitely return. A few repairs and a lick of paint would excel this hotel for me to give 5 stars on everything. The staff and location make this hotel super appealing xx

A superb hotel in a perfect location. Staff were amazing and a special shout out to the animation team who went above and beyond to entertain, even doing shows around the pool in the hot sunshine. Completely recommend a stay at this hotel - it will not disappoint!

Clean rooms Staff are welcoming and accomodating Good selection of food

Albergo molto bello situato davanti alla spiaggia, ho preso mezza pensione cibo ok, anche sé altre catene offrono più varietà specialmente per la cena . Personale ristorante super carino sempre sorridente e molto piacevole al contrario del personale della reception dove ho incontrato persone fortemente maleducate ed irrispettose assolutamente non attente al cliente . Purtroppo su 4 interazioni 3 sono state pessime credo che alla reception dovrebbero esserci persone empatiche e sorridenti mentre qui era esattamente il contrario

Ottima struttura, buon cibo e staff sempre molto gentile. Le serate sono sempre ben organizzate. Da migliorare la gestione della piscina in quanto le sdraio risultavano sempre occupate già prima dell'orario di apertura.

Zimmer gross, WLAN stabil, Personal freundlich, ca 7 km würde das Hotel wieder buchen.

Bellissimo per vacanze

Wonderful stay, great food and staff. Spotless clean everywhere and bedrooms

Spacious room that was cleaned daily. Staff were lovely and food was a good standard for an all inclusive hotel (We did half board). Our little one enjoyed the Kids club & the disco every evening and the hotel entertainment was great. Would definitely stay here again.

Ottimo