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Great facilities, spa and foods!!

La atención en recepción fue muy lenta y confusa.

We had good hopes of this hotel, the reviews are pretty mixed up, So here's my personal take on a two day booking experience, first thing we did at check in was reserve the so called underground "natural" thermal water pool / SPA, to my surprise it was just a pool under the premises with lots of water jets and cascades for body massage, in company of about 10 to 15 people at a time with a strong smell of chlorine. We had dinner at the hotel restaurant and was really disappointed with the food, we ordered the best to dishes recommend by our waiter and it was almost inedible. The AC in the room was not working right and got really Hot at night & the bed was incredibly Hard, I only got 1 hour of sleep. The next morning we told the front desk about the room being so hot, and they turned the AC ON and it sounded super loud, I have the audio, I guess thats why they didn't turn it on all night. We checked out a day early and they said we couldn't get a refund cause we booked it thru Expaedia. Lastly I want to point out that the hotels premises are beautiful and nicely renovated with Big potential. Is just poorly managed :(

Recomendable las suites y darse un masaje

El desayuno espectacular

Desayuno espectacular, camas comidísimas, spa bastante completo, personal atento en todo momento. Es muy probable que repita y recomiendo el hotel, me encantó mi estancia!

The hotel architecture and the location are great. The staff was very friendly and helpful.

Very nice place to stay

petit déjeuner remarquable tant par la quantité que la qualité des produits.

Pas de climatisation dans la chambre alors qu il faisait 27°, la reception nous a indiqué qu il nebmettait pascla climatisation car il chauffait la nuit et sunil fallaitbattendrevla nuit carvil faisait froid. Finalement apres avoir insisté on nous a changé de chambre moins exposé au soleil .

Las aguas. La atención del.personal El edificio

Great size suite, easy check in and lovely spa facilities. Short staffed in the restaurant and service was less than perfect. A special building, particularly the central atrium.

El hotel está muy bien, el único pero es que es bastante caro

Very nice hotel. One small thing is that everythings costs extra. Parking, more expensive that advertised. Bike rental the same.

Muy buena experiencia, destacar el Spa y su personal y el desayuno. En la piscina exterior era difícil encontrar una hamaca libre. Para una escapada de relax, muy recomendable

A must stay! Hotel and spa in a beautiful historic building. Thermal bath was a treat. Room was the BEST. Breakfast buffet was delicious. Great location. Highly recommend.

Soraya at the spa was incredible, very helpful and kind. Sergio at bar was also helpful and gave us tip to move around, though someone else wasn’t that thoughtful and kind when an English speaker came to the bar, appalling behaviour but hospitality stuff. Mentioned to front desk and no follow up was given… shame really! Hotel is super quiet , good food and breakfast and spa is decent as well.

Fantástico, muy buen trato con detalles en la habitacion

El personal es muy amable. Todo estaba perfecto

We were visiting our son who had just moved near the hotel in Spain. It was the most beautiful hotel I’ve ever been in. The history and architecture were striking. The restaurant was delicious and kind to hungry Americans. It’s easily walkable to all Burgos de Osma has to offer including the Main Street and castle. The springs under the hotel were a treat! Bring your suit for a relaxing few hours. I loved the in room amenities including a comfy bathrobe and a warming rack for wet suits in the bathtub. The only bummer is there’s no free parking so you have to use an underground structure where the spots are very tight: and pay for it daily but that’s the way many hotels do it so wasn’t surprised.