NH 컬렉션 마드리드 유로빌딩

시설에 청결과 접근성 등은 휼륭했으나, 직원 들의 친절과 매너가 별로였음. 예절에 대한 기본 교육이 안되어있는 듯 하며, 가격 대비해서 생각한다면 다시는 가지않을 것 같다. 기대가 높았던 것일까? 실망이다. 만약 지인이 마드리드 여행을 준비중이라면 편안하게 머물 숙소로 해당 호텔을 추천하지는 않을 것 같다.

Excellant

정말 좋았어요

숙박은 매우 좋았습니다. 하지만 욕실 세면대가 막혀있어 사소한 불편함이 있었습니다. 그 외에는 조식도 훌륭하고 좋았습니다.

Beautiful hotel, super clean and the staff was great!

The hotel is undeniably huge, with an impressive and ostentatious physical structure. However, despite its size and apparent luxury, the overall experience was disappointing. It feels like the hotel is primarily focused on profit rather than on guest comfort or service quality. The level of personal service leaves a lot to be desired. My room had several basic infrastructure issues that should be simple to fix but clearly are not treated as a priority. The bathroom drain was loose, the shower finishing was poorly installed, and the sink was clogged. These are fundamental maintenance problems that should not exist in a hotel of this category. Additionally, although the reservation was for two guests, the room was set up for only one person. There was just one bathrobe, one pair of slippers, and a single bathroom amenities kit. Everything was provided individually, which meant we constantly had to request replacements and basic items that should have been available from the beginning. The bathroom amenities themselves were also a major disappointment. The shampoo, conditioner, soap, and body lotion were all of very poor quality, which significantly detracted from the overall experience and is not what one would expect from a hotel of this size and positioning. I also placed an order that reached the reception, but it was simply ignored and returned without any explanation or follow-up. To make matters worse, the room phone was not working, and the hotel made no effort to fi

Personal muy amable y habitaciones muy cómodas

Morgenmaden fantastisk

The location is away from the old town. I personally prefer the old town area. But the room is spacious and clean. Breakfast is standard buffet and has all we need.

Hôtel est très bien situé propre. Le service est impeccable. On peut avoir accès au centre ville en moins de 10 min en métro c’est très bien desservis. Idem pour l’aéroport Uber est à seulement 22€ en moyenne.

Hotel super confortável, quartos limpos, café da manhã continental com várias opções, equipe do hotel e restaurantes super atenciosos.

Yes

Grym frukost

Room was smaller than how it looked in the picture, Staff and amenities were very nice. One thing to improve is the elevators, from 3 of them one was out of service all time and the system they used for elevators was inconvenient. You spend a lot of time waiting.

Todo bien

Habitación cómoda y limpia, personal amable

Very nice hotel. I didn't receive my free bottle of sparkling wine with the expedia VIP.

Hotel smelled great

Incrível

Tudo muito bom !