시설에 청결과 접근성 등은 휼륭했으나, 직원 들의 친절과 매너가 별로였음. 예절에 대한 기본 교육이 안되어있는 듯 하며, 가격 대비해서 생각한다면 다시는 가지않을 것 같다. 기대가 높았던 것일까? 실망이다. 만약 지인이 마드리드 여행을 준비중이라면 편안하게 머물 숙소로 해당 호텔을 추천하지는 않을 것 같다.

Excellant

정말 좋았어요

숙박은 매우 좋았습니다. 하지만 욕실 세면대가 막혀있어 사소한 불편함이 있었습니다. 그 외에는 조식도 훌륭하고 좋았습니다.

Es sencillo. Baje a desayunar, deje unas monedas en la habitación, al subir veo una nota que decía "thanks for the money" de parte de la Sra de Limpieza. Eso esta mal. Al día siguiente al hacer checa out, bajo con la nota y me dicen que van a averiguar... recibo un correo de parte del Hotel... que pase por allá a recoger mis 2 euros (que seguramente fue lo que me robaron)... Lo hecho por la Sra de Limpieza es robar y lo hecho por el Hotelnes avalar el robo. Lastima por ellos

La habitación grande y decoración linda, bien iluminada El desayuno ESPECTACULAR Atención amable y eficiente de todo el personal

Excelente estadia. Hotel muito confortável, limpo e bem localizado. A equipe foi sempre atenciosa e prestativa, tornando nossa experiência ainda melhor. Com certeza voltaríamos e recomendamos a outros viajantes.

Great staff!!

Great

Una muy buena ubicación del hotel

Been here several times and it consistently delivers and always adds more features or amenities

This property is ideal for vacation business or pleasure. With one of the best restaurants in Madrid it’s a perfect choice Great fitness centre for athletes like me Definitely it’s my favourite place when I travel to Madrid

O café da manhã era excepcional, muito diversificado. A equipe do hotel também atendia a todas as nossas necessidades. O quarto era bem amplo e limpo, confortável. Lençóis muito cheirosos e confortáveis. O banheiro é bem grande, tipo chuveiro/banheira.

Always wonderful

Menu della colazione molto ricco

Buen lugar, excelente ubicación, buen servicio. Volveremos.

Gym amazing. Food really good too. Room was nicely appointed and good value.

The hotel is adequate in terms of rooms and breakfast, but it does not justify the price. The cancellation and modification policy, as well as the staff’s handling of it, are utterly disappointing, so I will not be returning. Please note that if you wish to use the spa, there is an additional charge of approximately €36.

The hotel charged for additional beds and breakfasts that were not clearly disclosed n the booking terms on hotels.com. At check-in, under confusing circumstances (including reservation errors on the hotel's side), adjustments were made without a witten quotation or clear confirmation of total costs. Although some fees were paid at check-in, further charges were added at check-out without informed consent. This raises concerns about undisclosed pricing and lack of transparent authorization.

Beautiful hotel, super clean and the staff was great!