바슬러토르 서머 풀 호텔

Hotels.com으로 예약할 때 주차장 이용가능 및 에어컨 가동으로 표시되었으나 실제로는 호텔 근처의 공영주차장이었고, 선풍기 냉방이었음. 조식 미제공, wifi 약한 점 등 고려시 가격 대비 만족도 매우 낮았음.

지금까지 이용해본 호텔 중 단연 최악입니다. 우리나라 80년대 관광호텔 급의 낙후되고 오래된 시설은 둘째 치고라도 청결 상태 또한 추천하고 싶지 않습니다. 갑자기 욕실에서 물이 안 나오기 시작하더니 30분 정도 후에 샤워기랑 세면대에서 녹물이 뿜어져 나왔습니다. 동영상으로 촬영한 후 리셉션 직원에게 보여주려고 하였더니 영상은 볼 생각도 안하고 귀찮은 듯이 그냥 직원 올려서 확인해보겠다고 하고 끝이였습니다. 아울러 우리를 응대하던 인도계? 직원분에게 결제 관련하여 문의했을때도 비아냥 거리는 태도로 응대 서비스가 형편이 없었습니다. 이 호텔은 특이하게도 호텔 객실 안에서 음식물 취식을 금지하더군요. 음식물로 발생할 수 있는 위생 상의 사유로 금지한다고 안내되어 있었는데, 위생은 호텔 객실의 위생이 더 걱정할 만한 문제가 아닌가 싶습니다. 호텔 이름에 나와있듯 풀장이 이 호텔 최고 마케팅 포인트인듯 싶은데 녹물 나오는 걸 보고나니 전혀 이용할 마음이 사라져서 한번도 이용하지 않았고, 크기도 아주 아담합니다. 체크인 시각은 오후 4시부터, 체크아웃 시각은 무려 오전 10시였구요 덕분에 더이상 머무르고 싶지 않았는데 빨리 탈출했습니다. 마지막 압권은 체크아웃 후 캐리어를 보관하려했더니 점심 이후 돌아오면 10프랑을 지불해야 한다고 했습니다. 여행 계획상 오후 3시쯤 호텔로 다시 돌아와야 했기에 10프랑을 지불했습니다. 앞서 스위스 호텔 4군데를 이용하고 이 호텔에 숙박했는데 캐리어 보관료를 받는 곳은 이곳이 처음이라 진심 농담하는 줄 알았습니다. 단 한가지 장점은 카펠교 근처에 위치하고 있어서 접근성이 좋다는 것 뿐입니다. 물론 다른 곳에 비해 조금 저렴하다는 장점도 있지만 그냥 비용 좀 더 쓰고 다른 호텔로 가시는 걸 적극 추천 드립니다.

스위스의 물가를 고려하면 좋은 위치에 있는 호텔입니다.. 다만 커피를 비롯한 차가 방에 준비되어 있지 않으며 조식이 안됩니다.

가족이 함께 투숙허기에 편리했고, 위치도 나쁘지 않습니다. 수영장은 작습니다

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Hotel is clean with an a/c to be proud of..it cools unlike other hotels' a/c we've been to in Switzerland (we were there in July '26 during a heat wave)! Great location; close to the train station and many attractions that is Lucerne! The staff are so helpful and really went out of their way to make us feel welcome and at home. We will be back not just for the above plusses but also because the staff really made a great impression on us. Thank you, ladies, (stayed July1) for your hospitality! God bless you!!

Great location. Good coffee.

A charming boutique hotel that was a perfect fit for our group of six. The room was spacious enough to keep things fun without feeling cramped, the staff was genuinely helpful throughout our stay, and the pool was a lifesaver on the warmer days. Rooms were clean and well-appointed — nothing to complain about there. One thing worth knowing before you go: Lucerne moves at its own pace. Unlike Italy, this city winds down early, and most restaurants stop serving dinner by 8pm. Plan accordingly and you'll be fine, but it caught us off guard the first night. Overall, a lovely stay in a beautiful city. Would recommend for groups looking for something with character over a cookie-cutter chain.

I had a seizure at the front desk while checking in and the guy who checked me in would not get me water so I could take my emergency medication to stop the seizure he was rude and would not help me everyone in the lobby was scared and gasping for error and was running over and offering to help me as I was having a seizure on the floor. The guy at the front desk will not get me water he told that my young child to go to the bar and get me water which is completely inappropriate to put that on a child a Doctor Who was awaiting a line at the lobby came over and helped me and the entire time the guy at the front desk would not help me even though I kept asking him to get me water immediately the only thing he said is he could get me an ambulance and all I said it would stop once I took my meds I just needed water and he refused and he was rude another female employee came over and helped me when I told her I wanted to make a complaint to the owner of the hotel and she said she would do so for me. I want to discount on my stay there as a horrible experience and so embarrassing and could have been deadly for me and he refused to get me Water. Bianca helped me and I can’t remember of the guy that checked me in that would not help me

This was a great hotel! Perfect location and AC worked great, staff was very helpful! Only cons were they never came to clean room and bring towels/toilet paper during two night stay.

Very hot in Lucerne. Small air conditioning unit had trouble keeping it cool. Top bunk was too hot to use. People seem friendly however and very nice area.

Great place to stay!! Very close to everything. Super clean & the staff were so friendly & helpful. Highly recommend!

Nice to have a room that accommodates 5 of us. Counter staff were all very helpful too!

Un hotel muy bien ubicado, muy bien cuidado y con personal muy amable. La habitación muy básica pero suficiente

Very pleased stay right in the middle of the city

We loved it

Staff very accommodating and helpful. They gave us an upgrade and helped me find an item I lost. Stayed for 4 nights and the room was always kept clean. Good value for money. We had a memorable family vacation in Switzerland!

Good location and with aircon

Perfect location. A great warm welcome from staff. Bonus free travel card on arrival. Good eateries nearby (cheaper than those across river). Nice pool and jacuzzi too.

Very friendly staff, clean room, good price