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Das Hotel ist im Grossen und Ganzen gut. Die Zimmer haben leider zu wenig Steckdosen zB für Laptop, Handy etc.

Great service and room

location of hotel. amazing and attentive staff. beautiful hotel

The room was spotless and the staff extremely helpful

Yes! Excellent 👍

Quarto de ótimo tamanho, equipe super atenciosa e localização perfeita

Gran ubicación. Cómodo, limpio, bonito

Tout était parfait RAS

Very lovely hotel with impeccable location.

Excellent

Yes.

Almost ok

Não lavaram as xícaras de café de um dia para o outro. À noite estavam as xícaras usadas na manhã. E o chuveiro precisa ser desentupido pois demora muito para escoar a água

Reservation für ext. Restaurant hat trotz Bestätigung nicht geklappt. Zimmer war erst auf 16.00 bezugsbereit Ansonsten ist das Hotel hervorragen, werde es gerne wieder benutzen.

Excellent hotel, very convenient location, excellent staff and reception.

location is amazing, staff were so helpful in every area of the hotel from front desk to house keeping. Rooms are spacious however bathrooms are a little small. Color decor of the room is interesting not my first choice. Great experience

This is an old school/Old World hotel at the gateway to the old town section of Geneva. We booked a junior suite here for four nights in August of 2025 and enjoyed our suite. The furniture appears to be 200-300 years old and supports the Old World charm and ambiance of this hotel. The only real problem we had with this hotel was with the restaurant. We decided to have lunch at the hotel during the time we were there and had a very nice corner table. The food was good, but we had a bottle of white wine that the wait staff kept in a chiller just out of our reach. That meant that they had to do the pouring as I would have to had to get up to actually get my hands on the bottle. This was very inconvenient, and in the end our waiter came over, inspected the wine bottle, which still had a quarter of a bottle left, and decided to take it away despite our protests. This wasn't good and is why they are getting one star for service. The housekeeping on the other hand, was outstanding. They had a sign to hang out when the room was ready for servicing and they came quickly and did good work. Overall, I would recommend this hotel but would warn about the hotel restaurant, as that wasn't a good experience for us.

I was impressed how well the staff handled the difficult situation in which I needed to relocate to another hotel since the room I booked was not available anymore. One of their team members took us to another (very nice) hotel, paid for the taxi, ensured express checkout and made sure the breakfast was included. Building customer loyalty in unexpected situations is not an easy task, but this team did an amazing job. Will come back for sure.

Beautiful rooms. Very friendly and helpful staff. Great walkable location.