실크 플레이스 일란

每次住宿都有一樣的舒適感，尤其是對於房務的要求，總是馬上處理，真的是很棒的住宿體驗

Great

clean comfy rooms, excellent service and amenities. Very very fun hotel for young kids. Everyone had a lot of fun and we will definitely come back and stay again

很新鮮，但服務人員態度有加強空間

So amazing

少一顆星的原因： 1. 櫃檯check-in沒有看到本人證件，也沒有跟本人確認，直接把房間給了沒有提供任何證明的家人（僅詢問名字、車號）。 2. 房間有出現很小的蟑螂，需要注意清潔問題。

Great family hotel with a lot of activities for kids. You can occupy them all day with the cars. You can skip their breakfast, hotel can be more well maintained, it looks rather neglected

Hotel was ideal for family, especially with young children as the hotel has activities to keep them occupied & most importantly happy. Excellent service from the check-in counter staff, Jasmine, whom assisted with all our queries.

員工服務非常到位

這次是二訪，覺得還是很讚！

設施服務很好

適合大人小孩的活動很多

小孩子很喜歡

地點好 設備齊全 讓人進到飯店就不想出來了

Every good part of this hotel is about kids. Parents will have very quality rest when staying here.

Silk Place Yilan is a very popular destination for young families as it caters to the needs of younger children. We came for a weekend because our 7 and 9 yo children REALLY want to ride the motorcycles in the hotel (as advertised online). We reserved the family room only to find out those rooms DO NOT come with a motorcycles/automobiles because our room is on the 11th floor. Unless you reserve the 8th, 9th, or 10th floor rooms, your room does not come with a car/motorcycle for your child(ren) to drive in. This was not clear on the website at all. The children can still drive on the 8th floor in the fastasical castle area but it's only limited to that space. There is no motorcycles available on the fastasical castle tho. It was disappointing to learn of this fact after we arrived and there was nothing the staff can do about it since all the rooms have been reserved. Nonetheless, we enjoyed the organized events (hide-and-seek in the mall during off-hours, scavenger hunt and BINGO night for a chance of a free one-night-stay). For the price we paid (USD$750+ per night), I didn't expect anything less. The staff was friendly overall and the breakfast buffet was good. There are drinks and snacks available throughout our stay in the various cafe/play area in the hotel.

大廳很吵雜 早餐等候混亂等候太久選擇不吃，提早退房離開

遇到房間在裝修，商家直接幫忙免費升級，家庭四人房直接升級豪華雙人套房（直接升四個等級！），不愧是等級第二的房間太讓人驚艷了！覺得自己才住一晚有點虧😂，之後絕對會再二訪！要過去玩一定要住兩個晚上才玩得到東西，住一天行程真的太趕了！第一天中午12:30就能先辦理入住手續，辦完就可以先去游泳，所以泳具一定要分開放！一定要先拿出來噢！我自己還傻傻跟行李放一起，少了很多玩樂的時間。為什麼要住第二晚？因為可以電影畫完午夜場，睡到9點吃早餐再繼續玩其他設施！大部分設施要早上9:00過後才會開放！

This was an amazing stay. Fun for adults and kids. The attention to detail to make a child feel at the top of the world is very impressive.

非常適合親子旅遊！