컴포트 인 & 스위트 티가드 - 워싱턴 광장 근처

I stayed at this property for two nights. I was very unhappy with the room that they assigned me. It was on the first floor, and the ONLY room that absolutely anyone in the lobby could observe, as I could see my room door from the check in desk. No privacy at all, and the elevator was directly across (only 6 ft) from my room door. I would either charge much less for the room per night as compensation, or make it a break room for the employees and call it a day. I asked for a different room, almost from the time I laid eyes on the door, but was told they had no other rooms. I dealt with it the first night, but early the next morning it became very loud as customers were checking out or eating breakfast. Now, based on location and noisiness, I again asked the front desk if I could switch rooms. She informed me that they had no other rooms available. I then asked if I could go ahead and check out and get paid back for that second night and move to a different place. She said that she had no authority to give me my money back. I asked to speak to the manager. There is no manager that works there on site from what I can tell. I asked her to ask the manager for my money back. She refused. She gave me a business card with an email address. I then called Expedia, to get moved to a new property. I could get no help from the customer service rep who handled my call. It was a very frustrating experience for me.

AC stopped working and it was noisy all night

Really enjoyed the stay

Perfecto

The lady working at the front desk was horrible.

Good

This place is very clean. Bed was great. The problem was Expedia put the wrong date on my reservation! Caused a big problem.

I didn’t get to stay here do to the staff being oddly rude to us and wouldn’t allow me to come back with a

Everything was fine except someone previously had smoked in the room.

Staff not always available. Property is old.

We killed a huge spider crawling on our bed!!!!plus the staff who’s on duty that time was rude!!!! The room smells like barf

When my husband booked this hotel we asked for a wheelchair accessible room with a roll-in shower. This room was supposed to be accessible, but the way it was set up was horrible for accessibility. The bars for using the toilet were not placed so they could be reached while in a wheelchair. I could not use them to stand to either get on or off the toilet. My husband needed to physically hold me for me to get on the toilet and he needed to lift me off of the toilet. The shower also was not wheelchair accessible. It had a “lip” at the entrance which was falling apart and also would have prevented me from even getting into the shower. But if I had been able to do it, I would not have been able to control the water as the head was broken and held on by a rubber piece. My husband, who is not disabiled could not use the shower either for the same reason. The mattress on the bed was so old it was like “mush” and I could not move on it. I could not lay far enough away from the edge of the bed because I couldn’t adjust once I sat on the bed from my walker. All in all, this was probably the worst hotel I have ever stayed in. It was not wheelchair accessible in the least and the room was not real clean either. The grout in the tile was dark (should have been light colored since the tile was light.)

Checked in and only stayed for an hour left…it was very noise and they were having issues with the fire detectores. TV was not work.

Food was okay. Unfortunately, our room was next to the reception area and it was so loud. Also, our bathroom was falling apart. This place needs maintenance. I would not stay here again.

The rooms are to old

This hotel is well maintained. It's nothing fancy, but was fine for a few days. The breakfast was ok. The room itself was comfortable, clean and most of it was updated. I would stay there again.

can you shut off the water from 9 to 11 which was a little bit inconvenient and the staff who checked us and wasn’t very welcoming but the lady who checked us out was super sweet

They did not honor my reservation that I made through Expedia even though I had a confirmation.

The staff on check in was definitely not happy with her job. Not smiling at all. Answered ny questions with a blank face & tone. On the other hand, the checkout staff was really nice, jolly and accomodating, smiling and with a very positive aura. The linens were definitely not new, it was obviously just stretched out. Folds were not neat and didnt smell fresh at all. The elevator needs to be updated. On a positive note, i loved the idea of the complimentary breakfast where it was self service. The area was good. Close to everywhere like the mall, costco, ross etc I will think if i should

Pleasant visit