그랜드 와일레아 A Waldorf Astoria Resort

Wondeful room interior, ocean view and bed/room size ever. But cleanliness and in-room amenities was worst relative to the price we paid (Over $1350 per night). Every morning, throats hurted as the room seemed to have too much dusts, and there were no water pot and kitchen utensils. Out of all things, its restaurants in this 5-star hotel was the worst ever. Worse than any other low-cost dining outside the hotel. Ikena, the breakfast buffet, had great serving staffs and ocean view, but food was awful. Diversity was very lacking, and taste was bad too. It only had several types of breads, one pancake, salads, meats(bacom and sausage only), milks, yogurts, fruits and one single omelette stand with a staff. Fruit juices, omelette, fruits were decent but anything else did not deserve to be in a 5-star hotel and $50/person price. Humuhumunukunukuapua, had a nice air and interesting interior as if we were eating on a hut on a sea, but food was just like any other TGIF or Outback's microwave warmed foods. If a 5-star hotel offers this quality of foods, it deserves to be evaluated as "AWFUL" or "WORST". Even local people say its restaurant is awful, and they guess the reason as Grand Wailea's policy to rotate chefs every 3 months. (If it is true or not) As a guest wishing Grand Wailea keeps its great strength and thrives throughout the next generation, I really hope Grand Wailea matches its quality to price!!!!

시설도 깨끗하고 너무 이뻣습니다 ㅎ 공사중으로 몇군데 닫아놓은 곳도 있었지만 대부분 이용 가능했습니다 직원들도 매우 친절했고 너무나도 아름다운 호텔이었습니다 ^^

디너 룸서비스 메뉴가 룸에 없음. 크고 복잡한 시설 관련 체크인시 설명해 주지 않음. 멋진 풀과 슬라이드가 가득함.

Loved our stay!! Wonderful staff! Pricey restraunts but overall loved

Customer service was the poorest I’ve ever had at a Waldorf Astoria :((

Amazing amenities and staff

Disappointed only because it’s our anniversary and was expecting a nice floral lei upon arrival or a nice note. Usually when celebrating hotels make you feel special. Wasn’t the case here.

The grand Wailea is definitely grand! Kid friendly and friendly staff. The spa is a must and the pool experience is fantastic. Everything else is expensive in the resort. Nobu restaurant was fabulous and delicious!

Good

Very nice stay-grounds are beautiful. Staff at adult only pool 7/10-ran into many staff being short in their language to enforce wrist bands. For the price of resort it would be nice to have better customer service. Rest of staff very helpful and kind.

I had a great time at grand wailea. very beautiful property. many dinner options and luau was so fun too

Hotel could not accommodate number of guests staying at the hotel; long lines for breakfast, packed pool area with no chair available, not a relax pool area, ... .

This is by far the best property on Maui, especially for families. Pool was great and only steps away from the beach. Highly recommend!

loved it lots of families tho

The grounds are meticulously maintained and the area is like a postcard of Maui. The art installations around the property add to the dream-like ambiance. The staff are extremely friendly, helpful and the service is outstanding. As honeymooners, that amount of kids was a little off-putting, however, the adults-only pool was a life saver.

All the sneaky extra charges were unpleasant

Loved the pools and grounds and lobby…hotel building bit dated and the fees on top of already crazy price is nuts. $55 daily resort fee doesn’t include much or the $65 daily parking fee.

Unfortunately the guest experience has gone way down at this property. Most of the people working were rude and aggressive to us. We felt so uncomfortable that we left the property and went to other public beaches. The pool wristbands are out of control and I wasn’t the only guest that had an issue with this. One towel per person and long lines made me feel like I booked an “all inclusive” which I can assure you we did not. They wouldn’t even give me towels for my kids who were SWIMMING unless they were in line with me. We booked a casita daily to avoid the search for a place to sit at the pool and the service was non existent. The price of everything has absolutely skyrocketed which I would be fine with if the service was there to match the cost. Service was what I would expect at an extended stay, not a 5 star resort. Management is blaming the service on not being able to hire good people due to the fires, but I see this as a management problem.

Cons: No self park, valet only . Ongoing construction on the new restaurant. No fresh juice daily. Pros: fun pool options for kids

Beautiful property with fantastic pools and beach access. Good amenities, like their gym. However, with limited dining options elsewhere in Wailea, was very disappointed in their restaurant and room service hours.