이타카 힐튼 홈우드 스위트

이타카 홈우드 스위트를 여러번 이용하고 있지만 프런트 데스크 스태프는 다른 호텔에 비해 너무도 불친절합니다. 전반적인 호텔의 분위기나 다른 스태프들은 매우 친절한데 비해 호텔의 첫 인상인 프런트 스태프는 그렇지 못합니다.

Very clean.

The staffs were all friendly and always willing to assist you. The room needs to be cleaned up more properly as the bed sheets and pillows were smelly. Also the bed was not comfortable at all.

All the service and facilities were the best! Room was clean and spacious, Breakfast and evening meal was very good. Every staff was kind. I traveled many country and many hotel, this hotel was one of the best hotel that I ever experienced. This hotel is one of the hidden treasure!

라이드 서비스가 너무 좋았음. 그러나 전용 담당 운전 기사가 있었으면 좋았겠음. 오래 객실을 비워 놔서 그런지 처음에 냄새~

Just OK. No major complaint.

가족이 묵기에 좋음. 서비스는 그닥

Room was clean and large! Nice to have room on a vacation. Breakfast was great and staff was very friendly

Dirty and outdated room

Good room and clean Good breakfast

Stayed here durig

Ok

nice rooms, very comfortable. nice complimentary dinner and breakfast. nice staff. the pool was not working. we didn't get help to set-up the extra bed on the sofa.

We arrived at the hotel early in order to use the swimming pool, always an important part of our vacation. To our dismay, we discovered that the pool was out of order, closed indefinitely for repairs...no apologies, nothing. we do believe we are entitled to some reimbursement. The pool was one of the reasons we had decided to stay there in the first place.

The pool was closed the entire trip and we felt like we were being misled on the timing of it reopening and that no effort was being made to reopen it

I liked the size of the parking lot. Unfortunately that’s all I liked. Long line to check in because there was only one person at the counter. I was almost charged $500 more for my room because of a computer glitch, but I had my receipt from Expedia, however the cost of my room was $85 more than my friend’s room next-door to me and she went directly through Hilton. I am not happy. $85 is ridiculous. I was informed that the pool and the whirlpool were unfortunately closed for the remainder of the week. I was never provided with an email from Expedia for this inconvenience again I am not satisfied. The room was not updated. The Wi-Fi was sketchy. I was told I only get housekeeping every other day and none of this was disclosed in Expedia. I am completely unsatisfied very disappointed with the quality of a Hilton and lack of disclosure from Expedia. I want some compensation for what happened.

Awesome!

Buen espacio, cómodo y confortable. Por mejorar las instalaciones del baño

Stayed in a one bedroom suite with my partner and two teenage daughters. The hotel location is very close to Ithaca, Cornell University, Ithaca Falls and so many other scenic areas. I also love how there was a free buffet breakfast included in the room rate. The breakfast station attendee, Tanisha, was fantastic and she made sure the food was refilled quickly and the coffee was hot and fresh. All of the hotel staff were very welcoming and friendly! The hot tub was lovely but the pool water was looking a bit green so we decided not to use it. The room we stayed in could definitely be updated and refreshed, with a deep clean as well.

Great place to stay with our 4 kids- plenty of room to spread out. Pool was small but the kids still had fun. Clean, updated, and comfortable. Showers could have used better showerheads but they still worked. Breakfast staff was very nice even though breakfast wasn’t great. We would definitely stay here again.