the bell boy has broken my bag's wheel puller. At first, I didn't want to let him grab my bag as its only a trolley and I can handle it, but he insisted. However he was rude and he pushed the bag upstairs using the wheel puller instead of carrying it as he supposed to. The wheel puller was broken and there is no way it can be used again, while my trip is still far. I also just bought the trolley for this trip. The receptionist showed what happened but she just shrug. I am so disappointed and also upset. I assumed this hotel will show no responsible of the act.