르네상스 팜 스프링스 호텔

청결하고 아늑해서 잘쉬었어요. 조식포함 상품이었는데 리셉션에서 조식티켓을 주지않아서 조식을 룸차지로먹었다가 카드가 결제되는 바람에 다시취소하고 결제해야하는 번거로움이 있었고 수영장물은 살아있는 벌과 벌레들이 많이 떠다녀요. 아이와 수영장에서 놀다가 물에떠다니던 벌에 쏘였는데 아무런 응급조치를 취해주지않았어요. 벌에 쏘이면 최대한빨리 독침을 빼내야하는데 도움을청했을때 알아보겠다는 직원은 한참만에 일회용 소독티슈 한장들고 나타났어요. 걱정해주며 당장 응급병원으로 가보라고는했지만 너무 황당했습니다. 응급처치해줄 사람이나 약품이 설비되어 있지않다는점이 유감이었습니다. 애가 안물리고 어른이물린게 천만다행이었다고 생각해요. 아이었다면 상상하기도 끔찍하네요. 물놀이는 포기해야했지만, 그밖의 나머지는 좋았어요. 리셉션직원의 추천으로 방문했던 주변식당도 너무만족스러웠고 대체적으로 친절하고 아늑합니다.

Great service.

Nice hotel, convenient with nice staff. Guest Parking and coffee should not be charged to guests.

Excellent property. Great staff.

Great customer service

Good location, great pool. Would

Very nice. Great staff

Did not like the fact it does not accept cash. Credit card only

easy to downtown rooms are a bit dated though clean housekeeping could be more organized for long staying guests the front desk staff are great so helpful

We had a great stay! The rooms were clean, staff were friendly and we had a great time using the pool.

We had a great view from the balcony of the Casino fireworks on NYE.

Staff were great. Food and drinks as well.

Keesha at the front desk was awesome! Great service.

The property, staff and location were all excellent. Our only complaint was the music played at the pool. It was very loud and an unappealing type of music.

Stayed there New Year’s Eve and new year day. They serve free sparkling wine to celebrate a new year at its lobby.

I just stayed here for six nights, choosing this Marriott property based on its appealing photos and my positive past experiences with the brand. This trip was particularly special, as it was my parents’ first vacation in five years, and I was eager to make it memorable for them. Unfortunately, the stay was profoundly disappointing due to several significant issues: Room Condition: • The room was in disrepair: dirty surfaces, a moldy bathroom, filthy vents, and multiple non-functioning outlets. • Lighting was inadequate; a lamp was placed without a nearby outlet, leaving the room extremely dark at night. Housekeeping Failures: • One day, the room was not cleaned at all. • On other days, service was incomplete—only the trash was taken out, and essentials like towels, toilet paper, and coffee were not replenished. • The bed was made just once during our stay, and it was done so poorly it looked like a child had done it. • I had to call repeatedly for basic items, which is unacceptable for a property of this standard. Hotel Amenities: • The pool loungers were old and grimy. • The heavily perfumed lobby caused sneezing and discomfort. Billing Issues: • At checkout, an unauthorized charge appeared. • While it was removed after I questioned it, the concierge refused to provide an itemized breakdown, leaving the situation unresolved and highly suspicious.

Excellent hotel. Close enough to the main strip while still bring quiet and cosy. Big pool.

Staff in all departments were so accomodating and helpful, and friendly especially the lead concierge. Charissa helped set us up in better 2nd room for rest of family. The new years day extras was so nice.

The room was nice for an overnight stay.

Good location to walk to downtown PS. Nice pool area. The rooms need updating.