슈어스테이 바이 베스트 웨스턴 어빙 그레이프바인 DFW 노스

I loved the rooms the quiteness and the fact that they were so clean

Elevators and rooms filled with smoke, requested refund immediately after checking in. Was also charged three times for different amounts without explanation.

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Bedbugs and what appeared to be pubic hair on/in the bed. Was moved to another room. Sticky floor/carpet and a noisy leaf blower outside my room, at 9AM. Not pleased, have requested a refund.

Good

Terrible smell inside the room. TV was not working. We saw a couple of roaches in the bathroom. Even a 1/2 star will be to much.

would stay again !

2 of 3 lamps in the room are not functioning. they were never replaced inspite of my complaint. Bad smell inside the room . I guess the carpet is never cleaned . Lot of dust beind the bed frame and corners of the room. Also I donot understand why the check out time is 11 am and not 12 noon. The room service lady knocked at 10:50 am and told me to vacate as she has to clean the room. overal below average .

Spend the Extra, & Have a Nicer Room

Na bisher läuft das Wasser im Waschbecken nicht ab und die Fernbedienung vom Fernseher funktioniert nicht…ein Glück nur eine Nacht!

La alberca está sucia y los cuartos plagados de a cucarachas a montones, mucho asco intentar dormir con cucarachas en la cama y a nadie le importa, el desayuno es súper limitado en alimentos y en tiempo, solo es de 7am a 9am

Great

Airport Transfer was bad, I called ahead to inform my flight would get there at 1am, and told no problem call when you arrive and the 24hr airport shuttle will pick you up. I had to wait an hour in a lonely terminal smelling powerwash detergent. Also, room keys kept getting unprogrammed which was very inconvenient having to go back and forth to get it programmed. Pool should be cleaner, I didn't dare get it, which I really was hoping to use since I work a lot, was looking forward to a little swim. Besides all of this, it was ok, the price should be lower to reflect this service. The room carpet needs cleaning. I don't care for staff that just says ok, and all stays the same. Not going back, too pricey for this type of service. it's also a bit dated, should be cheaper.

Vending was broken, shuttle was free but dirty, nothing nearby, dirty pool, lights in window all night

Avoid staying here until they remodel. Room service is not good. Linen was stained and dirty. Floor was dirty. Carpet ripped. Sofa in living room stained like somebody peed on it. Kitchen stove not clean. Chair ripped. Phone didn’t work. Terrible and like a 1 star motel. Hyatt should pull its franchise name. It’s ruining the brand image.

It was near everything including the airport however it is in an industrial park which I didn't realize. The property was poorly kept and needed significant upgrades. The pictures definitely didnt match the property.

It was an excellent price

Cereal, oatmeal, yogert and drinks.

Misleading photos. Hotel remodeled the lobby but not the rooms. Smells like mold and humidity and we had a toilet that kept on flushing all night long. We let them know and was not address in our 3+ day stay. The positive reviews are probably from personnel. The rooms actually resemble motel rooms that have one window and one external door to the parking. The lobby bathroom was disgusting, dripping water and the "fix" was a towel.

The 2 start speaks for itself