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Hhj

I called and made sure there would be late night food options as I was on an 1100 mile trip with 2 dogs. Requested 2 turkey sand at 11:30 pm uoon arrival. Was told it would take 1.5 hours but still I agreed. Called 45 min later to tell me they ran out of food- i called back and asked if they had anything- i ordered what they said they had available abd even flatbread and fries arrived an hour later. It was inedible, really. No apology, no discount - the staff there varies greatly in customer service. I have stayed there 8 times a year for 10 years on my way to Vermont. This hotel can cost $615 nightly when busy. I can get better customer service at a much cheaper place. Bye bye Marriott. How hard would it have been to refund $58. Never asked for one in the oast- geez

D

Linens need to be updated. Had towels that were tattered and frayed. Staff is always friendly and helpful. Connected parking garage is a plus. Plenty of dining options in the area.

THE BEST EXPERIENCE STAYING AT A HOTEL IN BUFFALO RIGHT IN THE HEART OF EVERYTHING DEFINITELY WILL BE BACK AND THE WESTIN WILL BE MY INLY CHOICE FROM NOW ON.

The property is very lovely. Our room was super clean. Nice showers, big tv and a nice kitchen . Beautiful views and lots of space in the room !

Only negative was dinner from the restaurant was awful

everything was top notch

There were rips and holes in the sheets. TV was difficult to use and remote didn’t work well. Staff was very friendly, although valet parking was a hassle

Enjoyed my stay. Didn’t enjoy being called by front desk about noise complaint when my tv volume was low. Neighbors to room decided to go to bed before 8 pm which was before my concert I was attending. Made me uncomfortable to talk or make a peep after concert. Otherwise I like the hotel I just found that unfair the neighbors rained on my datenight

Amazing stay I will come back, came for a concert, first time and I will return

Fantastic hotel and the staff were amazing

My stay was absolutely perfect at The Westin. I wanted more of an upscale hotel to stay at in Buffalo while coming for the sabers game and this was it. The food was delicious and service was impeccable. All the staff was friendly and helpful with the requests we had .

Clean. Excellent staff. Excellent room and bath. Great bed.

My favorite place to stay in Buffalo.

Beautiful lobby and friendly staff. Parking was very easy. The bed was very comfortable. The restaurant was ok and the cafe was not that great, but there is a Starbucks across the street which was very convenient.

SAFETY I LIKE THE MOST AND USING THE GYM EVERYDAY!

Very clean, spacious and great staff.

Our room was big. The bed was great. Everything was neat and clean. The shower was big, glass doors, rain shower head and a sprayer.

The restaurant options were excellent, and most importantly, the staff was accommodating and highly professional. Plus, the state-of-the-art gym on the fourth floor offered an incredible view.