푼타 델 에스테 리조트 & 스파

룸 상태는 양호하고 깨끗하였으나, 서비스 부분에서 다소 아쉬웠습니다. 1. 3시 체크인인데 아직 체크인 준비가 되지 않아 10-15분 정도 기다려야 했습니다. 대신 레이트 체크아웃을 제공해주어 다음날 편하게 체크아웃 할 수 있었습니다. 2. 칫솔 및 치약이 구비되어 있지 않고 별도로 요청해야 갖다줍니다. 2차례나 요청했지만 2시간이 지나도록 가져다 주지 않아 3번째 요청한 이후에는 바로 가져다 주었습니다. 직원들의 서비스만 조금 향상되면 더 좋을 것 같습니다.

El personal fue súper amable.

This our second stay. The property is getting better year after year. It is wonderfull property in a very nice place as Punta del este

La limpieza del hotel muy buena, el servicio de desayuno muy mal organizado no hay suficientes mesas y nadie que organizace la entrega cuando llegas, estuve mas de 30min esperando y todo el que llegaba tomaba las mesas sin control. El restaurante es invasivo en su servicio de atención en la noche

The hotel is very nice but the rooms are old, the location of the hotel makes that you have to go everywhere in a taxi or your car

Muy buen servicio

Excelente ubicación,Personal muy amable, y buen desayuno

Resort was beautiful! Service great! Breakfast buffet was amazing!

Todo exelente

The room and lobby were clean and modern. The pool is magnificent. It’s very large and the water quality was very good (I take care of pools for our vacation rentals and so I pay attention to water quality). The breakfast was quite nice. You can eat breakfast by the pool in the shade. The service was friendly at all levels. The resort is located in a residential neighborhood with nice houses. It is about 1/2 km from the beach, and about 3-4 km from restaurants via a nice sidewalk.

Hotel com estrutura ótima, tanto interna quanto na praia, café da manhã delicioso e funcionários extremamente pró ativos e atenciosos. Amei. Fica perto da muvuca da Barra, mas longe do centro. Se estiver de carro perfeito.

Muy conforme con todos, comentario personal: falta de higiene en la piscina interior, pero conforme con el establecimiento y el servicio

Muy buen

Evaluación General: - No regresaría. El hotel está lejos del centro sin mucha actividad al rededor ni dentro del hotel.  - Se catalogan como 5 estrellas, pero en un esquema global sería solo 4 estrellas cuando mucho. Necesitan que la gerencia salga a paises de primer mundo para entender lo que categoría 5 estrellas significa. Para Uruguay que está bastante rezagado en desarrollo, creo está ok llamarle 5 estrellas.  Check in: - Es ‪a las 3pm‬. Si llegas antes porque volaste overnight la noche anterior, puedes pagar 120usd para hacer early check in. Si no quieres pagar, te esperas hasta ‪las 3pm‬. Atención: - En general los empleados son súper lindos y atentos. La única excepción es la señorita YY de recpcion que parece que atiende una caja de banco donde para ella todo es una transacción y no una experiencia para sus clientes. WiFi: -Incluido, aunque no sirve. Entonces, si no tienes chip para datos, no tendrás internet nunca. Desayuno: - Solo hay un restaurante en el hotel. No tiene un menú muy amplio pero no está mal. - En las mañanas, si quieres un omelette, tienes q esperar 30min porque solo hay una persona haciendo omelette para todo el hotel. Habitación: - En general normal. Un tanto vieja. La secadora de cabello que teníamos estaba rota y ya no funcionaba bien. Reemplazaron por una nueva igual de vieja y pegada con tape.  - El WC no funcionaba bien, pero lo arreglaron rápidos. - Los acabados del baño son de lujo en mármol,  aunque ya están un tanto viejos. 

my first impression was quiet good, that was until i arrived at my bedroom where i found the air condioner where in bad shape. i had 3 terrible nights dealing with hotel staff because of the issue with the air pollution witch i am allergic by the way, breakfast was okey, but the music at the pool area (where i had my breakfast) was too hight for my taste . the hotel seems to have lost its category and i would not for any chance call it a 5 stars any more. response to several issues was handle unprofessionally for what i am used to.

Our kids enjoyed the Kids Club and the pool. Staff was friendly. The restaurant is expensive and could do with an upgraded menu. Main issue the music played in the pool area. Both days for lunch the music was loud electronic music, not relaxing.

As instalações antigas goteiras por toda parte a falta do cassino tira a vida do hotel café da manhã regular mas a grande decepção é o spa Bem montado sem nenhum atendente aparente quando se pedia um horário para massagem não havia apesar do preço Us 130 por 80 minutos a resposta só temos uma massagista A localização é terrível longe de tudo dos bons restaurantesdo Cassino etc

Amazing facility

The hotel is lovely and my hotel room was large with a great balcony overlooking the pool. The staff were the most helpful hotel staff of anywhere I've stayed in my life! They booked me for a wine tour at Alto de la Ballena. It was incredible! Better wine than I had in Mendoza! Only down side to the hotel is you need to get a taxi or rent a car if you want to go to the main beach area with the hand statue. The beach near the hotel has better waves for surfing but the sand isn't as good. The spa at the hotel has incredible massages.

Hermoso hotel con Spa. Pileta cubierta y descubierta excelente Esta en la barra un poco lejos de todo así q es importante ir con auto