Hampton by Hilton St. Thomas

The front desk staff on check in tried to charge us when we had bought a package through Expedia. She was not kind our compassionate nor did she foster any connection to us at check in. We alerted the front desk about fecal material in the pool and on the pool deck. The poop on the pool deck could be clearly seen from our hotel window and in spite of alerting the front desk staff both by phone and direct conversation at front desk it remained on pool deck until our check out. Our room did not get cleaned the one day we asked for it to be in spite of the day bring in line with the eod policy. When we asked the next day - we got fresh towels and made beds but the conditioner and hand soap dispensers were not refilled and remained empty. The hotel location is good. However rest staffing with individuals that like people would be a good start. Additionally work ethic for cleaning and hygiene would be good

Everything was on point.

Parking was very safe, room amenities was lacking when we checked in (empty shampoo container and 1/2 roll of toilet paper)

Very nice and clean

Yes

Nice place to stop on the way to BVI

Calm, clean and breakfast was perfect.

Do NOT plan to arrive early to this hotel or be treated kindly. We arrived around 3:00 pm knowing that check in is at 4 pm, but most hotels can accommodate an early check in if the rooms are ready. We explained that we would like to check in so we could freshen up prior to our 4:30 pm cab pickup and dinner reservation at 5 pm. The front desk person didn’t even look at her computer and told us check in is at 4. When 4:00 arrived so did the line of people. We had to change our reservation and cab pick up as we did not get into our room until 4:45. The hotel is pretty much brand new, clean, comfortable. The breakfast in the morning is nice.

Room cleaning should be every day

Clean room, attentive staff. The only thing i frowned upon was the breakfast food because everything, from the eggs to the bacon to the waffles tasted like fish. Perhaps the cooking oil used was previously used in cooking fish. Overall, I would 100% recommend this place to stay. It’s also economically friendly.

Clean room. Friendly staff. Great breakfast. Parking was easy. Close to things to do.

Staff really nice

Clean rooms nice staff, ample parking

Nice clean hotel. Great beds and breakfast, as always

Great location and clean and nice. Wonderful back veranda which I enjoyed eating breakfast on every morning and sitting outside at night close to the cruise ships. Lots of restaurants to walk to grocery store nearby in about 10-20 minutes to ever nicey Beaches

Don’t desk very helpful and friendly. Breakfast area needs additional garbage area as the one they had filled quite quickly. People didn’t know where to put their used plates or garbage.

We definitely enjoyed the property. It was very clean and the staff was very friendly. One thing we definitely enjoyed was the breakfast in the morning.. so then maybe I shouldn’t

Everything was great

The only complaint I had was that the hotel offered a bay view room, which I chose. However, couldn’t see the bay because they neglected to say that cruise ships docked right outside our window every damn day.

Disappointing Service for the Price We recently stayed at Hampton by Hilton St. Thomas and while the stay itself was fine, it did not meet expectations—especially at $750+ per night. The biggest issue was the lack of service. Our room was never serviced during our stay, which was frustrating given the price point. For that nightly rate, we expected a much higher level of attention to detail and overall guest experience. The room itself was adequate, but the amenities and overall offering simply did not justify the cost. At this price range, guests should expect consistent housekeeping, better service responsiveness, and a more elevated experience overall. The property has potential, but management needs to address service standards to align with the rates being charged.