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Justin the manager was perfect. Staff friendly and room excellent definitely going back

The room was very clean and the staff are very friendly and try their best to help you. We will be using this hotel again in the future.

Excellent customer service, lovely clean room. Just a shame the car chargers weren’t working.

Staff. Restaurant selection of meals breakfast staff very personable and friendly.

In room on 3rd floor looking out to sea - beautiful. Room was small but only staying for one night so adequate. It was so clean as was bathroom and shower cubicle. Tea, coffee, sparkling and still water in room. Will stay again in future

A good hotel in an excellent location with helpful staff and great breakfast.

We didnt have breakfast

I booked the room for my parents and they told

Easy check in. Room ready even though we arrived early. Lovely comfy clean room. Friendly staff.

Thoroughly enjoyed are staying here again. Staff are lovely and sitting having drinks each night, rather than venturing out was ideal.

Great break with lovely friendly staff. The doggy diner should only be for people with dogs and not for guests to play trivia pursuit whilst we eat. This was the only place we could eat with our dog, but the couple were so annoying, that we ate in our room and didn't bother to dine again.

The room was very clean and tidy. The staff at the hotel were very friendly and helpful. The breakfast was delicious.

On arrival, the guy on reception was great - funny and welcoming. He wished me a Happy Birthday and gave us lots of info. The Deluxe Double is lovely decor, clean and fresh and facing the sea -whats not to like?! The room had a coffee machine and a little fridge with some great extras....although they might want to add a decaf coffee pod to the machine. I didn't use it as I can't cope with full caffeine and I think alot of people are the same these days. The room was nice and dark but I couldn't sleep because the pillows were so lumpy. It was like sleeping on a sack of potatoes....so that was a downer. Then, next morning, the breakfast service wasn't great either. They were really rushing us through the process and brought the cooked breakfast out when we'd only just started our cereal. I sent it back until we were ready but it was a bit dry upon return. I offered feedback on the pillows on checkout to a woman called Sophie who genuinely couldn't have cared less. She just stared at me about the pillows with no comment and then just played the defensive card with every excuse under the sun. Do people not understand that if there was a bit of empathy I would have left it there but her attitude made the whole thing worse! Customer Service is an art form, but Llandudno Bay didn't cut it unfortunately. I've done that job myself and when customers feel listened to, it makes a big difference. So, none of the issues are massive but left a sour note. 2nd visit but possibly the last!

Our second visit to this hotel. Excellent for location decor cleanliness and lovely friendly staff and for us pet friendly and our dog had a great time too. We will return

Clean room, helpful front desk, excellent location

Absolutely brilliant , staff wonderful, room very comfortable, breakfast superb. Location of hotel awesome. What a beautiful hotel , loved everything , Thankyou

Lovely hotel, very comfortable, great staff. Location excellent, right on the seafront (but quiet), and walking distance to restaurants, theatre and shopping. Thank you, we hope to return.

Room was really clean and lovely tea, coffee etc.

Lovely hotel with very pleasant staff,would recommend

Great place to stay with friendly staff