Service on the lobby was terrible. They were too slow. And The staff'Jessica' on the front was very unfriendly and rude.

방을 업그레이드 할수 있어서 좋았습니다. 서비스도 친절하게 잘 해주셨어요.

La Cama un poco muy dura

The staff were very friendly.

Excelente hotel, muy buena ubicación y servicio. Las camas son placenteras, almohadas deliciosas. Tuve una habitación con vista a Reforma genial

Yes

バスタブにゴミが詰まっていてシャワーが流れなかった。 コーヒーマシンも壊れていて、メモを置いて部屋を出ましたが5日間ずっと直してくれなかった。 栓抜きを頼んでも、持って行きますと言っていたのに結局持ってきてくれなかった。

Excelente servicio, y ascenso de habitación. Muchas gracias por las amenidades. Y el excelente trato.

Excelente la habitación , muy limpia

The cleaning lady stole my jewelry, I contacted the hotel customer service they gave me a case number and just said they were going to check the camaras and that was their response.

Booked a room with view, got a room in 4th floor, the windows had some big lights shinning up and a lot of dirt, so basically you look out to bright dirt as a view. Other than that the place is very nice. I been to this hotel twice before with out any issues

Todo perfecto

Buen servicio

Clean room

La habitacion esta excelente, el servicio de primera solo algunos detalles como : ajuste de las chapas de la recamara y el baño, el AC hacia mucho ruido, una tarde completa no hubo servicio de television con cable y las alfombras aunque estan limpia ya esta deterioradas, Gracias

Muy buena experiencia en general, muy amable el personal, instalaciones limpias.

well you have the most wonderful team, especially Miriam and Reyna also Carnaveli those 3 are the best ones

Ya necesita renovación en los cuartos

Everything was very good

The room was pretty low end. The door wasnt correctly sealed, you could see the ceiling light from the hallway so every single sound made its way into the room. They didnt like to restock the soap so don't wash your hands too much. The air was either freezing or just blew warm air, no matter what the set temperature. And one random morning there was no hot water for a shower.