피에스타 아메리카나 레포르마

Service on the lobby was terrible. They were too slow. And The staff'Jessica' on the front was very unfriendly and rude.

방을 업그레이드 할수 있어서 좋았습니다. 서비스도 친절하게 잘 해주셨어요.

Todo excelente

Habitación Limpia y cómoda

There for one week and after the second night trash not taken, coffee and water never refilled had to call every night when we returned. Unfortunately my trip was cut short and there were no considerations for any credits.

Muy bonitp y una excelente ubicacion

Muy bien

Great location and clean rooms. Higher floors are much quieter than lower ones. Taxi drivers were excellent. Check-in experience varied, but concierge and outdoor staff were great.

Great location close to everything. I recommend avoiding lower floors near the elevators due to traffic noise—I stayed on the 16th floor, while the 21st-floor rooms were much quieter and excellent. The hotel taxi drivers were friendly and very convenient. Check-in was mixed: the first staff member was kind, but others were rude and unhelpful during a busy Halloween weekend. Rooms were clean, and the concierge and outdoor staff were wonderful.

If you’re looking for a place that’s close to everything, this is a great option. However, I recommend avoiding the lower floors near the elevators if you’re hoping to get good rest, as you can hear traffic noise from outside. I stayed on the 16th floor and noticed this, but the rooms I reserved on the 21st floor were excellent and much quieter. The hotel has great taxi drivers—they’re friendly, take you wherever you want to go, and will even wait for you if needed, which was very convenient. Upon arrival, the first woman who checked me in was very kind and helpful. However, the next day when checking in for additional rooms, the front desk staff were unhelpful and quite rude. I overheard one mention it was because she hadn’t had a break yet. While it was Halloween weekend and likely a very busy time, guests should not have to endure attitudes or eye-rolling during check-in, as it comes across as unprofessional. That said, the rooms were clean, and the outdoor and concierge staff were wonderful. Overall, the stay was pleasant, but the check-in experience can vary depending on the staff member assisting you.

Todo muy bien

Very helpful staff. The room was spotlessly clean. Lovely meal on the terrace overlooking the city. Stayed here three times now and will stay again. Great location.

La habitación vieja pero asi son los hoteles de la CDMX Reforma, la atencion del personal, no tiene igual, siempre son muuuy amables

Yes

Todo muy bien.

Habitación limpia, con todo lo necesario para pasar una buena noche

En el valet parking me perdieron una parte de mi llavero con un gran valor personal y era casi nuevo que traje del Pais de España y el jefe de ellos me fio mil escusas que lo buscarian y ayer despues de esperar mas de una hora segun revisaron y no hsbian encontrado nada. Deje mis datos al supervisor de Valet Parking pero hasta ahora no hay respuesta ( Arturo Mendoza) La recepción muy bien el registro bien, la habitación muy bien y chekeen tambien! Se me hace estraño por que es una cruz asturiana dorada y lo demas pintada de diferentes colores casi de 8cm x 6cm para que se cayera o se perdiera.

Muy bien

Rooms need better cleaning and refurbishing

Todo estuvo bien