We didn't get the room we thought we were supposed to get (it was smaller and no balcony and broken blinds) but when notified the front desk manager moved us as soon as possible which was much appreciated. The overall rooms are improved from our last stay but still a work in progress. Overall however we really enjoyed - especially the new room. The shower is very powerful, the kitchen facilities all you would need although a bit light re utensils, the bed comfortable and overall clean. We will probably book again.

I was going through a personal time when I checked into the hotel and an accelerated with my personal time of rescuing my autistic son from my ex-husband and they moved mountains for me. All the staff was very helpful warm and loving everything was perfect and this is where we will be staying any place that I go is at the Sandman hotel. A special note to the Sandman Hotel in Kelowna for the lady who was the supervisor I believe of the cleaning staff I’m not sure she was on site in the evenings helped me up to my room help me work my remote control to my TV help suggest things when I couldn’t rent a car she suggested renting a U-Haul to get around. It’s better than nothing. I have to say good things about the Denny’s giving me pop to go and the bartenders at the little bar inside of there, the grounds were always clean outside and the security that they provide outside for vehicles all night long was a real asset. I never got to swim in the pool or go in the hot tub which I love to do, but I took pictures of it because I think the pool is amazing and the hot tub area amazing. It was quiet in the room the curtains covered the windows, the fan in the room and the heat in the room was perfect. The housekeeping staff was awesome when I needed something. Everybody was friendly. Keep going Sandman Hotel in Kelowna. This is what all hotels should be get high marks in my view and thank you very very much and I hope the lady that I mentioned gets recognition

The view was of a ladder and roofing materials.

Staff is very friendly. Under renovation so some inconveniences but excellent they are upgrading. Rooms are comfortable. Good location for a good price.

The room was clean and in good condition. Have nothing to complain about. The pool was nice, and pool area clean. Will stay at again.

The lobby area and hallways were in great condition. The staff were present at the front desk. The restaurant options on site are great. Our room definitely needed a renovation, The bathtub and toilet were in poor condition (grout, porcelain, etc) Towels by the pool were non-existant and when asked they did not bring any out for 45 minutes.

The hot tub and pool was great and there is a whole bunch of difference food options right within walking distance. I would definitely stay here again. Staff was very friendly and accommodating.

Perfect

We were given the opportunity to upgrade to a suite for a small amount more. The room was very large but in pretty rough shape and in dire need of a good clean/maintenance. The check in process was quick and efficient with friendly staff but the room was not what we expected.

Sorprendentemente con amenidades todos los dias, aun en año nuevo! la amabilidad y cortesía legendaria de los canadienses, presente!

Clean and comfortable rooms

The condition of hotel is not good

They were renovating. Our room wasn't done yet.

Conveniently located. clean rooms and helpful great staff!

Clean room, spacious room for the queen size. The gym was nice and big, would like brighter lights in the gym but other than that the size and equipment was good

Great location. Good night sleep!

Good

Single woman traveler. There was construction going on so there was some tarps lining some hallways and construction dust. I had to park around back beside the dumpsters and use the side door and it didn’t feel very ‘safe’. Room was dated and cracked. Not super clean, as there were ‘wipe marks’ on the counters and built up crud in the corners. Stained tiles. Fridge didn’t work so I pulled it out to see if it was plugged in and the amount of dirt and trash under it was disgusting. Carpet felt crunchy. Bed was comfy and looked clean. Receptionist was nice.

Parking spaces could be wider

Our stay was very comfortable despite the renovations which we didn't find impactful at all. The front desk agent was particularly wonderful upon check-in as she went above and beyond to accommodate an additional child we had travelling with us. Thanks for a great stay!